Reliance Trends — service

Address:

Ahmedabad, Gujarat

Hi.. Good Afternoon I m a regular customer of Reliance. I have a Reliance One card which number is [protected]. MY LAST 6 MONTHS TRANSACTIONS 14/9/2014-717 rs. 16/9/[protected] rs. 24/9/2014-209 rs. 21/10/[protected] rs. 3/11/[protected] rs. 29/12/[protected] rs. 23/1/[protected] rs. all transactions are by my axis bank credit card Hitendra Nandania. Now my problem is, , Yesterday Night at around 9pm I went to reliance trends at Alpha One mall, Vastrapur, Ahmedabad, Gujarat. I want to check my points in Reliance One card and want to redeemed it. My 50% cash back points were to added at 30th January 2015. your executive told me Before 10 to 12 days where i was go to ask him that time he told me. Actually I want to know that were my points add in card? but there was not any attending person yesterday night around 9pm, I wait till 30 minutes but no one came to give me information on inquiry(helping desk). Your all executives told me that our sir was go to wash room will come within 5 to 10 minutes, all are given me wrong information and even did not give a concern person contact number and mail id for complain. its a worst experience of my life. Is that a way to behave a customer? please take action on your staff and call me for confirmation, even my cash back points also not added in card which was add on 30th january 2015 and not added on 3rd February 2015. I will claim for my fuel and time in Consumer court, If you will not able to pay it to me. Because your executive told me come after 30th January you can use your points which will add in your card. Thanking you Hitendra Nandania ahmedabad Gujarat [protected]