[Resolved]  Reliance — Wireless internet

Address:

Pathanamthitta, Kerala, 689113

I am a reliance wi-pod user for the past 6-7 months. The network coverage has been fluctuating constantly for past few months. Repeated emails to the reliance customer care has not attracted a single reply mail. The customer care number is reachable one in about fifty times. Last night while working the internet just stopped abruptly. Upon calling customer care again this morning and finally getting through, they informed me that since they are upgrading to 4g the old device is as good as worthless now. Now for using the internet, we apparently have to visit a reliance outlet and purchase a new sim and device for which even the existing customers have to pay. Upon further inquiry i learnt that the existing balance i recharged for two days ago will not even be carried forward if i upgrade. So basically i have to pay for a whole new device and i don't even get the data i recharged for just two days before. This is highway robbery at its finest. Apparently existing customers get a 'discount' on the new device. For money minting customers it's probably not that big of a deal. For a student spending another 2.5k on a new device and yet another bunch of money on recharging again within 6 months of taking a now worthless device and connection is absurd. And reliance's excuse is that they intimated customers and they did not have my phone number.In this day, even taking a mobile number connection requires a contact number to be provided. I clearly remember entering mine in the application for the wi-pod connection. So how they managed to go 6 months without it being registered int heir database is another miracle of the wonder that is reliance. Well played! I thought you guys were comparatively better than the others. You have convincingly proved otherwise. At least have some logic in your statements when you try to convince a customer to spend more money which is basically pure robbery in this case.