Reserve Bank Of India (RBI) — ATM transaction timed out but money is deducted

Address:

Faridabad, Haryana

I, Alok Bisht, having a saving account in STATE BANK OF INDIA and my account no is [protected] in NEELAM BRANCH, N.I.T FARIDABAD. I went to ATM of AXIS BANK (I.D- APCN34830:692/104935/000 ) on[protected] in sharma chowk near Badkhal, faridabad. and entered pin but procedure was slow and after sometime it showed timed out and transaction cancelled. then, i got a message that amount of 10, 000 is deducted from my account. But, if i didn't filled the amount, then how is it possible the amount get deduct from my account.I filled a complaint on customer care on[protected] at 12:10:22 p.m. They issued me a complaint ni. i.e, AT[protected] and told me that i get the recovery in 7 days. After 7 days, i got a message that my complaint application is closed and relevant documents sent to your branch.But when i got the documents, it was written on that the transaction was successful. but i was not satisfied with this documents, so i complaint again on[protected] in my bank for CCTV FOOTAGE. Then they issued me another complaint no. i.e, AT[protected] and asked me to wait for another 18 days. After 27 days they messaged me the same reply that the transaction was successful. I am still not satisfied with the procedure of the bank. I want the proof with CCTV FOOTAGE or I want the recovery of my amount (Rs 10, 000) ALOK BISHT ADDRESS:- H.NO- 616, E-BLOCK, S.G.M NAGAR, (near sector-48), faridabad 121001 phone no : [protected] Email i.d : [protected]@gmail.com