Reserve Bank of India [RBI] Complaints & Reviews

I received a mail from sonalsinha claiming that I have registered a complain against HDFC bank, but the complain form was not dully filled so she shared one link to click and one attachment to fill and resend it.

I have grudge against HDFC and I really want to involve RBI into it. I already have an email communication going on with them. But I am doubtful on this mail.

Although I never clicked any attachment received from anonymous user, so I am doubtful on this case. below is the detail I received from this person from a mail id [protected]@rbi.org.in

हमें उक्त बैंक के विरुद्ध आपकी शिकायत प्राप्त हुई है।
2. आपकी शिकायत की जांच करने पर यह पाया गया कि शिकायत में बैंकिंग लोकपाल योजना के खण्ड 9(2) के अनुसार उस पर कार्रवाई करने के लिए अनिवार्य निम्नलिखित विवरण निहित नहीं हैः-
“ 9. शिकायत दर्ज करने की प्रक्रिया
(2)(ए) शिकायत, लिखित रूप में यथासंभव अनुबंध 'ए' में विनिर्दिष्ट फार्म अथवा परिस्थिति के अनुसार उससे मिलते –जुलते रूप में शिकायतकर्ता अथवा उसके प्राधिकृत प्रतिनिधि द्वारा विधिवत रूप से हस्ताक्षरित होना चाहिए तथा उसमें निम्नलिखित विवरणों का स्पष्ट उल्लेख होना चाहिएः-
(i) शिकायतकर्ता का नाम और पताः
(ii) बैंक के जिस शाखा अथवा कार्यालय के खिलाफ शिकायत की गई है उसका नाम और पताः
(iii) वे तथ्य जिनके कारण शिकायत करनी पड़ी
(iv) शिकायतकर्ता को हुई हानि का स्वरूप और सीमा तथा
(v) मांगी गई राहत
(बी) शिकायतकर्ता, शिकायत के साथ प्रलेखों, यदि हों, की प्रतिलिपि, जिन पर वह विश्वास कर सकता है तथा इस आशय की घोषणा कि शिकायत इस खण्ड के उप खण्ड (3) के अधीन पोषणीय ( मैनटेनेबल) है, संलग्न करेगा।
3. तदनुसार हमारी तरफ से शिकायत बंद कर दी गई है। आप शिकायत कर सकें इसके लिए हम शिकायत के फार्म की एक प्रति इसके साथ संलग्न कर रहे हैं। आप चाहें तो शिकायत ऑनलाईन तथा सभी विवरण भर कर नीचे दिये गये लिंक https://secweb.rbi.org.in/BO/compltindex.htm को क्लिक करके कर सकते हैं ।
इसे बैंकिग लोकपाल के अनुमोदन से भेजा जा रहा है।

On 05/14/16 at 3:12:37 am i was trying to withdraw 3000 rs from hdfc bank jhandelwalan branch new delhi.. I am a kotak bank debit card holder.. However i cudnt received the money as the transaction time was out.. The money got deducted from my account but i didnt received the money.. I complained to my kotak bank and they registered my request.. But they are just giving me run around.. And till date i havent received the money.. Kindly help me asap..

To
1. Banking ombudsman, reserve bank of india, sector-17, central vista, chandigarh.
2. Governor, reserve bank of india, central office building, 18th floor, shahid bhagat singh road, mumbai-400 001.
3. The a. G. M. (Issue department), reserve bank of india, sector-17, central vista, chandigarh.
Sub: - unwarranted harassment at the hands of k. S. Sandhu, chest manager, for flatly refusing to exchange torn and mutilated currency notes & for speaking rudely, misbehaving, harassing and humiliating by nitin cashier, punjab and sind bank, kailash cinema chowk, civil lines, ludhiana
Sir/s
Respectfully shweth:-
1. That i am having account no. Customer id[protected], ledge no.[protected], ifsc code: ps[protected] and is regular customer of the punjab and sind bank, kailash cinema chowk, civil lines, ludhiana.
2. That i have visited the punjab and sind bank several times regarding exchange of mutilated currency notes but the officers/officials of the bank ludhiana have flatly refused to do so.
3. That k. S. Sandhu, chest manager is not depositing mutilated currency notes in my bank account and has not exchanged mutilated notes.
4. That k. S. Sandhu, chest manager asked to me that he is general secretary of the union, so higher officer is neither cause harm to him as higher officer has not taken any action against him. So k. S. Sandhu, chest manager has flately refused to exchange mutilated currency notes and k. S. Sandhu, chest manager has neither deposited mutilated currency notes in my bank account nor he is ready to exchange mutilated notes by way of other mode. The record of the bank will be checked as to which person he has exchanged currency notes.
5. That k. S. Sandhu, chest manager told me that he has no duty to do work of exchange mutilated notes & has flately refused to exchange soiled/mutilated notes intentionally, deliberately, willfully and purposely and he asked that it is the duty of reserve bank of india to exchange mutilated/soiled notes. Nitin cashier is speaking rudely, misbehaving, harassing and humiliating to the applicant deliberately, intentionally, willfully & purposely reason best known to him.
6. That i have run pillar to post in order to get exchange of soiled/mutilated currency notes but k. S. Sandhu, chest manager has flately refused to exchange mutilated notes again and again in order to harass and humiliate to me for some extraneous reasons best known to them. There is violation of instructions/ circulars of the r b i by k. S. Sandhu, chest manager & nitin cashier.
It is, therefore, prayed that order may kindly be passed to direct k. S. Sandhu, chest manager, punjab and sind bank, kailash cinema chowk, civil lines, ludhiana to exchange torn, defective, mutilated and soiled notes in view of circulars of reserve bank of india.
It is, therefore, further prayed that departmental legal action may kindly be taken against k. S. Sandhu, chest manager & nitin cashier of punjab and sind bank, civil lines, ludhiana and be booked under the various provisions of law.
Dated[protected] complainant
Mukesh chaudhary s/o sh. Kewal krishan, r/o house no. 1114/1 near damoria pul, chhowni mohalla, ludhiana. Mobile no.[protected]

Respected sir,

i am hemalatha.G from india, i already submit one complaint to you on morning, now i am complaint about another fraud, his native place is london, but now he is present in india and collect money from innocent peoples by using fake id card, in few days ago the a/c officer ( dr.Philip mark ) in reserve bank of india was contact me through my mail, he told to pay rs 11, 500 for claim my winning fund but i dont hope him, then he send my lottery document and him id card, so i was hope him and paying rs11, 500 money to him

i also attach all the proof for your verification, but after
receive my money again he ask rs 97800 from me, then only i find he is fraud, but he is a foreigner, finally i find him he is a delivery officer in london

the money of rs 11, 500 is very high for me and my parents
because i am in poor family, my parents are already told as we not give the money to you, but i force them and they give the money to me, due to loss my parents fund now my parents are try to suicide, because the money is collected from our relations and we should return their money


i attach all the documents to take action against him, sir i
request you to please freeze that account legally and return my money of rs 11, 500 as soon as possible, also please understand my situation sir

fraud mobile number : [protected]
fraud e - mail id : [protected]@yahoo.Com

i hope your positive reply


with regards
hemalatha.G

Cent bank home finance limited
103-104, first floor,
2e/23, jhandewalan extension,
New delhi-110055

Dear sir/madam
My cent bank was charging home loan 11% rate of interest, start of the day april-2012 to till date. But at that time rate of interest was reduced, my bank was not reduce my home loan please help.

Otherwise close my account without any charge.

Regards
Dr. Reeta singh
Mobile no. +91 [protected],

I am dharmendra kumar meena. I'm receiving a mails from rbi & some others related lottery. I am so upset these mails and I want to know about the truth of these mails. Could you please help me facts in this. My details are recommended and name and account no beach name and others details etc.
Got email from - reserve bank [protected]@mit. tc
Date 14th may 2016


Please provide me information about these mails
My contact no - [protected]
Thanks for advance

I've got mail on 21st April on the name of Governor of RBI, claiming that i've won an amount of 50000000 INR.
they are asking about my all personal details along with account details.
Iam providing that particular attechment which i've revceived..Kindly have a look over that & please take some serious action towards these types of cybercrimes & punish the culprits.
That's a humble request

Hi Team,

This is to inform you that i had some urgent work on 07-Dec15 due to this i went to the various ATMs (SBI Bank Hastsal Delhi, HDFC Tilak Nagar Delhi, Aandhra Bank Vikas Puri Delhi) for cash withdrawal but the amount got debited twice time. I only made the request for 25, 000 and got the 25000 but it got deducted twice times. My a/c debited 50, 000 instead of 25, 000. I went to bank and submitted charge back form but the money has not been refunded into my a/c. I request you to please reverse my money back at earliest as I am losing hope from the bank and no help has been provided by the bank as they are saying this is hold by the other banks. I am very disappointed as the bank, head office and branch not contacting me and not favouring me. Transaction made by (Debit card ending with xxxxxxxxxxxx7116).
I have submitted the charge back form into the bank but no information about the fund has been disclosed to me. Please take urgent action and reverse the customer hard earned money. Your prompt and quick response will be appreciated.

Thanks & Regards
Harsh Lata
[protected]
Oriental Bank A/C: [protected]

On 13th May - from Bank of Maharashtra ATM located in West Mambalam branch - i have withdrawn INR 10, 000 & INR 5, 000 in two swipes. However in Second swipe - i have requested for INR 5, 000 and received the cash. However my account statement showed as INR 10, 000 instead of INR 5, 000.00

I have raised this issue to my Banker Axis Bank - but they didnt care about this and replied back stating they need 17 working days time to resolve the issue.
I require cash urgently for my personal needs and very upset from the service rendered by Axis Bank.

Kindly request to resolve this issue at the earliest.

Regards
Lakshmikanth S
[protected]

Dear Sir,

I have transferred Rs 1800 from my bank account based on telephonic call to do business as home based data works as she promised. However afterwards no response.
I here by submit the proofs and all relevant information are true to my knowledge and given below as follows,
MOBILE PHONE: [protected]
TELECOM CIRCLE / STATE Delhi
NETWORK OPERATOR / SERVICE PROVIDER: AIRTEL
SERVICE TYPE / SIGNAL: GSM
CONNECTION STATUS: LIVE - Active Bank account no.
A person {lady} with Delhi based Airtel No +91 [protected] email [protected]@gmail.com Bank Account Information -Bank name : Karnataka Bank Ltd.,
CHITRA M, A/c no.[protected], Ifsc code - KARB0000550, R.k.puram, are forwarding emails to various Indian citizen for security amount to be deposit for home based data entry business.Once funds either transferred or deposited person will not attend telephonic calls or do not respond towards individual emails. Request the concern authorities {Delhi Government & Karnataka Bank Head office} to take stern action against these culprits, to freeze their bank account, since these people will continue to damage our Indian reputation. . Thanks, lets do a little part to clean our society.

Resepcted sir,
I have car loan a/c no. 30183691. Which is runing in sutheri road hdfc bank branch, hoshiarpur, punjab, bank have provide the wrong information about my car loan a/c. By which this loan a/c reflect multiple time in my cibil cir. And after many queries to bank. No action will be taken by bank to rectify this error. Please help me for the rectification of my cir report in cibil. I am sending you my cir as attached jpg files

Thank you

A transaction of 19000/- is deducted from my account. I have also complain in axis bank but they are failed to answer how this transaction are made. Please provide me how this transaction is made. I have a question why guard is not appointed in the atm. If bank can't afford guard salary so why they open the atm.

Please take my request seriously.


Personal information: bank name:axis bank (Sec-44 noida)

Name: ankur srivastava s/o devi sharan srivastava
Account number:[protected]
Mobile number:[protected]
Amount:19000/-
Compalin id: [protected]
User use atm id: bcpn136202 and bcpn136209
Money deducted from atm id: bcpn136202
Date: 08/04/2016
Time: 08:00:00pm to 08:04:50 pm
Amount deducted message :08:06:49 pm
Police complain id: dd no.- 41b dt 16/04/2016
Police station: new ashok nagar new delhi axis bank home branch complain date:11/04/2016

Hi,
I would like to inform you My salary account is in Kotak Mahindra Bank A/C Number - [protected] .There is deduction my account from bank side which should not be happen according to RBI Rule BUT BANK deducted from my account as non Maintenance charge because last 2 months salary was not deposited in my account .As according to RBI Rule they can not deduct any amount as it was salary account .

For your reference I attached My account detail snapshot .
please do the needful .
Thanks & Reagrds,
Bijendra Kr. Mishra

Dear sir pls clear / varified that a lot n. Of froud email from u. K. Coca cola or bmw automobile as well as fro rbi that you have been selected or ur email id short listed for 500, 000 gbp pound so pls send ur full name imail id account n. Bank name or branch detail etc
End tose on
[protected]@hotmail.com
[protected]@outlook.com
[protected]@4india.com
Pls sir tell me on...
[protected]@gmail.com
Mob. [protected]

Dear sir iam narsing vasant gurav i closed by credit card of hdfc bank in march02-2-15 but today the outstanding amount is seen and credit card bank my salary account holded by credit card.
I called to customer care but no any one response given to me.

Credit card no.[protected]

Name : narsing vasant gurav

Mob. No.[protected]

Dob.:[protected]

I have open sbi a/c no. Is [protected] my a/c on[protected] at ahmedabad, vatwa branch and i have receive my passbook,
But i dont receive my atm card and pin till the date... And i have done the related enquiry at this branch but i havn""t recieve any response for them... And after that i done the onlince complaint to sbi then i have recieve my coomplaint no but till now i dont have recieve any other response from the bank or branch... Could you please enquire on the same and do the needful... Thanks in advance for your time and for doing needful...


Trupti pandit
502, kush-1, ayodhya apartment,
Vatwa gamdi road,
Vatwa ring road,
Ahmedabad-382440

Resp. Sir i am ritesh kumar shrivatava my account no [protected] in state bank of india branch station road ashoknagar on dated 05.05.2016 in online banking amount 1650/-transfer in icici bank[protected] shri nitin kumar shrivatava. Sir you have to know by mistake amount 5650/- hadbeen transferd on account no[protected] icici. Today i have summit a application about this matter to branch ashoknagar. So plese deposit amount from [protected] in my account from account no[protected]. Please solved my problum. Ritesh kumar shrivastav bhore colony deepak bhavan ashoknagar mp ob [protected].


Transection ref no.[protected]

To
The c. E. O
Punjab national bank
Subject:- to lodge complaint against the culprits involved in illegal withdraw of cash from my bank account mentioned hereinafter by making and using forged documents in consequence of conspiracy hatched by them.
It is submitted that-
1. I am senior and law abiding citizen of india and i have a saving account in the name of my firm m/s harish medicals in punjab national bank, ajmer and the account no. Of which is [protected].
2. That a cheque book is also issued to me out of said account by the concerned bank and the said cheque book was used to be kept by me in a drawer which is also in control of mr. Vikas (My employee)
3. That on[protected], my employee vikas and i had gone to the said bank to deposit a sum of rupees 5, 00, 000/- in the account
4. That after that everything was going on smoothly and on[protected], i received a message from the abovementioned bank that a sum of rupees 5, 00, 000/- had been withdrawn from the said account through cheque no. 644448 and after that i reached bank with my daughter and communicated with the bank manager in this regard and also obtained copy of instrument no. 644448 from him and when the same was perused by me, then i was shocked to note that someone (Ram meena as per signature) has withdrawn money from the said account by doing my forged signature on the abovementioned instrument and at that time i also asked the bank manager that why his staff has failed to take identity card from that person which is must as per rules and also his signature is not duly matched/compared before honouring the instrument, on that he failed to give any satisfactory reply to me and his blood ran cold.
5. The bank has no camera, they took no id proof, they did not inform me.
6. That vikas with the aid of bank manager has forged my signature and used forged instrument as genuine and withdraw the amount of rupees 5, 00, 000/- and in this way i have suffered a wrongful loss by the conduct of bank manager the cc of the bank and vikas.
7. That the act of culprits is punishable under section 420, 406, 379, 467, 468, 471 and 120 b of indian penal code.
I therefore request you to lodge complaint against the culprits which shall be in interest of justice.

Dear sir,

Me and my wife have a saving account in hdfc which was not operations by us from last two years and charges of minimum balance which they have update in this account around 7000/- i was not agree to pay these charges at that time but suddenly five month back charges was shown on net banking was around something less than 2000/- which were ok to me because of this i have transfer 40000/- in this account because we want to use this account but suddenly they have deducted all the charges i have heard rbi guideline regarding minimum balance of bank account charged any account which was not operation last one year bank cant charge any charges and i have already place request for closure of this account in the month of june post this request bank cant not deduct any charges but they were increasing charges on monthly basis request your help to receive or reversed all charges which they have deducted from my balance


A/c no - [protected] branch-dilshad colony account holder name-babeeta singh & rajeev singh rawat

Icici credit card people has sent me one credit card ending with (7425) i have rejected because i havnot applied for it, since that time i am getting the bill for that card along with my icici credit card statementending with (3007). When i call to customer care they were telling different reasons some times it is account number some times late fee etc..
In the attached screen shots i am only using the card ending with 3007, along with this card statement some other card which i am not responisibe but every month i am paying money for it.

This month i have not payed amount for that card after calling to customercare, but they have added late payment fee for that.
Could you please do some thing to stop these kind of problems to the customers. Customer care people should resolve this but they are escaping with the different silly reasons, they were thinking customer would not know the reasons by seeing the statement.