Reserve Bank Of India [RBI] — Chaos owing to failure in dissemination of information

Address:

Gurgaon, Haryana, 122018

Having read in times of india today 16.11.2016 your message that for exchange of defunct currency notes (Upto 4500) one need not submit photocopy of the id proof but only need to display the valid id and for customer of the bank even display of id was also not needed. I went to allahabad bank to exchange my rs. 4500 and carried my driving license even though i am customer of that bank and branch for six years. However, bank insisted on the photocopy of the id and when i asked them to take a photocopy if they wish which i could endorse they denied having that facility. The result was that i have to return back home as there was no photocopy facility nearby also, get photocopy done and visit the bank again. I am appalled by the utter lie told by some senior officers of bank in my country that they had never been insisting on photocopy of id for their customers while they insist it even after it had been unambiguously clarified by reserve bank of india.