Reserve Bank Of India [RBI] — Did not receive and reply on the below mentioned previous complain number - [protected]

Address:

Bank of Baroda, Marine Drive

Reserve Bank Of India [RBI] — Bank of Baroda Services - resulting in expiry of cheque Rs. 28, 000/-

1 Review
Bank of Baroda, Marine Drive Branch, India
Khushboo Valmiki on Jun 26, 2020Submit a Complaint
Dear Sir,
I Khushboo Amarpal Valmiki holding a savings bank account bearing Account no. [protected] at Bank of Baroda Bank, Marine Drive Branch, Mumbai, 400020. Had deposited a Cheque on 17th June 2020 (Cheque details - Central Bank of India, Cheque No. 925014, dated - 24/03/2020).
I belong to very financially weak family and some how my father arranged some money for my studies here in Delhi from a trust and absolutely understand that every bank is running with limited staff due the current COVID - 19 Pandemic. But here due the lethargic behavior of the bank staff i am facing a loss of Rs. 28000/-. My father being a diabetic patient and me stuck here in Delhi, i had to send my brother to deposit the cheque. Following are the mistakes done by bank of Baroda staff,
1) If the cheque did not have my account number behind it, why was the cheque even been forwarded to the other bank, being a responsible service provider bank staff should have just informed about it, my house is barely 200mts from this branch the mistake could have been ratified and i would have not faced this loss. And please tell me where is even mentioned in the pay in slip that the account number is to be mentioned behind the cheque?

2) When the cheque was returned from the other bank why were we not informed about it, bank staff just kept quiet until i made an enquiry on the 4th working day and send my brother on 5th day to the bank, just 2 days extra would have helped me to clear this cheque. Bank had all my contact details including my brother (Vinay Valmiki's) contact details on the slip
Please tell me sir who is going to bear this loss, who is going to bear my expenses here in Delhi, this amount could have helped for another 6 months in the financial crisis. My father had to literally request someone for this help, he is OLA driver, in this pandemic, he is unable to go out for earnings being diabetic and greater chances of getting infected. From where shall i make arrangements for my expenses when there are barely any sources for Income. This amount means a lot to me sir. For a student who is in dire situation and bare sources of income for my family. I request you to take strict action and a compensation for my loss.

Kindly Consider my condition and request.

Awaiting Reply,
Khushboo Amarpal Valmiki