[Resolved]  Reserve Bank Of India (RBI) — Fraud by Laxmi vilas bank

from: DBS Hyderabad <[protected]@rbi.org.in> to: "[protected]@rbi.org.in" <[protected]@rbi.org.in> cc: "[protected]@gmail.com" <[protected]@gmail.com> date: Wed, Jun 5, 2013 at 5:33 PM subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg.., mailed-by: rbi.org.in Dear Sir Please see the trailing mail relating to failed ATM transaction, wherein the card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action. with regards Geeta K.Prasad Assistant Manager DBS, Hyderabad ________________________________ From: Prasad, Geeta Krishna Sent: Wednesday, June 05, 2013 5:17 PM To: DBS Hyderabad Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., ________________________________ From: Subrahmanyam, R V R S Sent: Friday, May 31, 2013 12:17 PM To: Prasad, Geeta Krishna Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., RVRS Subrahmanyam AM, RBI, DBS, Hyderabad ________________________________ From: Karan, Vinay Sent: Thursday, May 30, 2013 5:06 PM To: Meena, D K; Shankar, S Cc: Subrahmanyam, R V R S Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., Dear Sir, I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who was earlier posted at Hyderabad for necessary action at your end. Regards, Vinay karan DGM, HRMD ________________________________ From: Sahu, N K Sent: Thursday, May 30, 2013 5:00 PM To: Karan, Vinay Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., ________________________________ From: Gnithesh Gattamaneni [[protected]@gmail.com] Sent: Thursday, May 30, 2013 7:13 AM To: Sahu, N K Subject: sub : ATM transaction failed dated :15.11.2012 Reg.., Dear sir/Madam Sub: ATM transaction failed dated: 15.11.2012 Reg.., I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved. Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action. Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank. Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code Please justify and give valuable suggestion. With regards G.venkata subbaiah Customer details: Name: g .Venkata subbaiah A/C no:[protected] Home branch: Indian bank, pallipet branch, TAMILNADU Card no:[protected] Mobile no: +91 [protected] Mail id: [protected]@gmail.com<mailto:[protected]@gmail.com> [protected][protected][protected][protected][protected][protected] from: IND MAIL <[protected]@indianbank.co.in> to: "[protected]@gmail.com" <[protected]@gmail.com> date: Thu, Mar 28, 2013 at 6:08 PM subject: Your email regarding ATM transaction mailed-by: indianbank.co.in With reference to your email dated 22/03/2013 We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and also provided the mandatory proof for the transaction the request for reimbursement of amount debited for the transaction made through ATM could not be consider. This is for your information. WITH REGARDS. CO/CSC [protected]