Reserve Bank Of India [RBI] — Online payment

Address:Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi – 110001 India.

Today made online payment for Indigo flight ticket:

payment was initiated through nettbanking via federal bank. got sms from bank that amount 12680 for the ticket is debited from our account. but indigo webb site got timed out error. due to that payment still pending as per indigo, but bank has debited us.

upon complaining to bank they say debited amount is credited to payment gateway operator "avenues private limited" and their bill ref:[protected]. moreover the UTR # 65984105.

we are in limbo, we would like to know what happened to our payment made through above UTR ref. who is holding our payment?

due to urgency of travel made a second transfer against the same PNR # RWR1QK of indigo.

kindly help us get the refund from Indigo or payment gateway operator.
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