Ride Travel Club — refund
SSRIVIDHYA J on Aug 5, 2019
This is further to the various correspondences I had with your executives Ms. Varsha (Mob.[protected] and Mr. Virat Mishra (Mob.[protected]. I give below the sequence of events:
I got a quotation from your office for Darjeeling trip. I felt happy proceeding with the trip seeing the itinerary.
But the air fares were not within my budget and I had sent a mail saying that let me not proceed with this.
Mr. Virat introduced himself on 29th March and worked out a proposal for air fare as well as hotel and sight seeing which came to around Rs. 65000/- total package.
I was satisfied and gave my concurrence on Saturday the 30th March around 8.00 p.m. He immediately asked me transfer Rs. 50000/- towards flight booking. In fact, I asked him one day but he said fares will go up. I am forced to make the payment the same day around 10.30 p.m. through Phonepe (enclosed) and forwarded the payment slip also. He asked me to wait and was mum the whole Sunday. Suddenly, he called me on Monday saying the flight charges have increased from Rs. 46500/-to Rs. 72500/- which is not affordable at all.
I have been informed that 23% will get deducted as per company policy. It is really surprising to me. There is no mention about the company policy / deduction in your itinerary which is also enclosed.
Advance Payment Policy:
30 days or more Before date of departure : 50% of Total cost.
29-24 Days Before Date of Departure : 80% of total cost.
21-19 Days Before Date of Departure: 100% of Total cost.
My journey date was May 11th to 14th and made the advance payment well in advance.
I have done whatever you asked but suddenly deducting the money is alarming. That too, without booking, why cancellation?
I thought of referring your agency to my colleagues as well as family members. How will I do now? Is this customer satisfaction?
I would like to maintain good relationship with your agency. As such, please transfer Rs. 11500/- (Rs. 50000 less Rs. 38500/- already refunded) to my account. We hail from a middle class family. Kindly oblige.
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