Ringing Bells — Not receive any order no/id no for booking new phone

I have paid online Rs. 2999/-on dt 10.02.2016 for new mobile phone lounch by rening beel smart 101 @2999/-through my sbi debit card for SMART 101 mobile, and payment transaction success but i have not receive any order confirmation id or order no . in my mail id - [protected]@gmail.com or my mobile no.[protected]. and now i am trying to contact on company number[protected] its coming continuously busy. even on given mobile on company website also i am not able to connect/talked to anybody on[protected] /[protected].
i have not recive any message from the company via email that payment is successful but not get any courier details/order confirmation mail. please provide me order no/courier details/order details so that i can track my courier/order.
or is there any other way to collect mobile phone from company to my address
sachin jauhari S/O nawal kishor jauhari

530/1280 mo. allu thok bawan chungi sandi road,
HARDOI U.P. 241001
mobile no> [protected]