Ro Care India — Took money but still issue with the service

Address:	bengaluru
Website:	www.rocareindia.com

Company with cheap SEO tactic appear in the keyword for zero B customer care and claim to be official service provider for zero B products. Unfortunately I got trapped and called on their advertised customer care number thinking it's zero B official. They sent 2 technicians who looked completely unskilled and said filter needs to be changed. I got it changed and paid 5000. But still the Purifier wasn't working. Then they said motor needs to be changed. I paid for that as well and they changed the motor. Since they couldn't fit the wiring at home they took the purifier at service center and returned it after 4 days after fixing it. Later, we realized that it is not completely getting filled and the lights are not working. Lights were working perfectly fine before. Now these jokers say that lights had fused and we have put a brand new sensor hence it is not getting filled till top. Whole time these technicians were on call with someone to take instruction and working. I tried reaching out to all the avenues. Call center ([protected]) picks up and says an experienced technician will come to your place but no one ever turns up. They keep passing numbers of ASM ([protected]) & Area manager ([protected]). Area manager never picks up the call and ASM keeps promising (in extremely rude way) that technician will be sent but no one turns up. They looted 8000/- from me in total and still the issue is unresolved. I don't expect that such a fraud company will resolve the complaint but I hope other customers will be more aware and will not get stuck in such fraud gimmicks.