Rosencakes — order id 11954 not delivered on the mentioned date and time frame

Website:

www.rosencakes.com

I have ordered a flower boquoe [Item id: RNCHB34].
order ID: 11954 for a purpose of valentines day.

this order is not delivered on 14th feb, 2019 and within the time frame[9pm to 12 pm].

I have placed the order on 6th Feb, 2019.

I have tried to calling their service center no body picked up the call.
try to reach out by on page chat. no body answered
tried to email them but no body answered.

simply i was cheated.