Rosencakes — Product ordered not delivered; did not receive full refund

Address:New Delhi, Delhi
Website:rosencakes.com

I had ordered a cake online from Rosencakes.com for my parents wedding anniversary . I had enquired with their customer care agent whether the cake can be delivered to my pincode as it is little far from city. Being assured by the agent that delivery is possible, i made the payment. But on day of delivery their mood changed and they told, it isnt possible to make the delivery. And they
told discuss your case with management, as par our terms & condition we only issue full value of credit coupon but if you want to opt for money refund the same is done after deducting financial charges charged by the bank .
the original cost they charged was 1849 INR including delivery charge to my area. But the refunded only 300 INR.
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Dear customer, We know we let you down and we are extremely sorry about it. It shouldn’t have happened this way and words won’t be enough to tell you how guilty we feel. We do want you to know that this was a one-off incident and it’s not a reflection of our services. Please give us another chance to serve you and we assure you of a wonderful experience. Flowerly Yours

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