Rosencakes — Refund not received

Address:	Chennai
Website:	rosencakes.com

I order a Birthday cake on 5th May, 2020 Order # 14561, this order has been cancelled by your end and i received a mail stated that "We regret the inconvenience caused, Today delivery is not getting possible in Vandalur .due to imposed restrictions because of covid 19 Lock down we can deliver it after 17 May 2020.(Lock down)".

Before make a order i have confirmed about delivery, that time they agreed to deliver the cake in mentioned location, after getting the confirmation from their staff, i make a order thru online and paid Rs.1949.00.

But so many followup i have received only Rs.1000. After that i send lot of mails, but there is no response from their end and no one pick the call.

Today i make a call from some other number, one of the staff picked and told that please check the refund policy in website and there is no more argument then she cut the call.