[Resolved] Royal Enfield — Chassis cracked
Bangalore, Bangalore District, Karnataka, India
My 2011 model royalenfield classic 350 chassis has cracked and is now in the service centre.I was lucky to notice well before riding or else would have met with some accidents.I have never heard or seen any kind of this proble in any other bikes in a short period of time.When contacted the regional service manager for replacement he says the whole part and service should be bourne by the customer and company wont do anything.This is purely a manufacturing quality issue.I need the part to be replaced by the company.
Complaint marked as Resolved Sep 21, 2015
I got a call from MR Ashok (regional service manager) on 19/9/2015.He assure me that the company is willing to give free chassis on bassis of good will and mutually agreed for Rs 3000 towards services in changing the chassis and delivery of the same after completion.
I had agreed for the same and based on their request I hereby like to withdraw the complaint i had filed against royal enfield on behalf of the broken chassis.
[Aug 09, 2015] Royal Enfield customer support has been notified about the posted complaint.
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