Royal Enfield Complaints & Reviews

Royal Enfield has a thinking that their part ends once the bike is been sold. There is something called Bike Servicing, which they are so reluctant to concentrate. I have owned quite some bikes of different companies but the worst and disgusting experience i had with Royal Enfield. Royal Enfield Mechanics are fit for nothing, they doesnt have even the basic knowledge of Bike Servicing. Then why does Royal Enfield need to have Authorised Service Stations? Just to make hell lot of money from the customers? or is this a business tactics to make profits for Royal Enfield? Royal Enfield if just making fool out of the customers, it has lost its glory. How do they appoint their mechanics? Is there any specific qualification? I think Royal Enfield is just appointing whoever wanted a job. No where the service is good including the head office in chennai. Then why the hell Royal Enfield produces bikes? My Kind suggestion to Royal Enfield is if you are not able to provide the proper service there is no point selling 3, 00, 000 bikes an year, Royal Enfield can just shut their plant and go for some other business where you can enjoy your business. The sector Royal Enfiled into is matter of lives. When do they realise, i think they will never realise. So better change your mentality of making loads of money from the customers by making fool out of them or just get lost from this sector.

2011 model classic 350 chassis has cracked in normal riding conditions. In my life its the first time I hearing or experiencing it.Earlier I had a 97 model standard enfield did not face any kind of issues with it.New models are full of complaints. What does made like a gun means actually royal Enfield is cheating customers with the statement. I want the company to replace the substandard part that they fitted to my bike free of cost or give me a new bike.How can they make two kind of quality one for export and one for global.

I bought a royal enfield 350 cc from East India Agro Indus Pvt.Ltd three months back, I was so happy because this is 1 of the best bike I have ever bought but the experiences which I am getting from my bullet is really worse which is not expected.Unnecessary sounds are coming from the engines and I have already shown to your service centre (Austin Motors) they have fixed the problem but again it is started and now from most of my bike body parts is vibrating/shivering while riding (sounds). From your company any one should not expect this kind of lovely bike. After happened so many things I have shown my bullet to the outside mechanic they are saying defective piece the company has given to you I know I should not trust them but I dont have an any other option to do so. Please do something or else one day people will remove their trust from your company . Thanking you Zeeshan Ali WB 01AG 2570 Mob :[protected]

I would like to share my experience with my Bullet Classic 500 . Its been only 6 months and i been facing problem since i bought . Chain set broken in just 4 months then lights, self start, kick start is also not working . On the sake of free services i have already spent more 10, 000 re yet . Their service center (Patparganj) also not co-operative .

My 2011 model royalenfield classic 350 chassis has cracked and is now in the service centre.I was lucky to notice well before riding or else would have met with some accidents.I have never heard or seen any kind of this proble in any other bikes in a short period of time.When contacted the regional service manager for replacement he says the whole part and service should be bourne by the customer and company wont do anything.This is purely...

Tik Tik Sound From Inside The Engine And Same Sound From Near The Headlight. I Am Talk About This problem many times but there is no response from the service center and dealer .my Bike Is 5-2013 Model .This Problem Is From first day when I bought my bike but Royal Enfield Give No Reponse.

Rider seat Removal cable was damaged while buying my Thunder bird 350. But i have noticed it before my first service only. Worst PDI check up in the Peelamedu showroom. I can't remove my rider seat yet. Still spare is not available is the answer from the service centre. One of the worst service which i have ever seen. I don't have photo proof because i couldn't open the rider seat.

I booked a Royal Enfield Thunderbird 350 cc blue color at tambaram showroom chennai in the month of February. They said itd a waiting period of 2 months but even today (31st July) it is not been delivered. They say it will be delivered only in the month of October. Every time we call the showroom there's no proper response

My (Five) days old Bike Received on 20th July 2015 Royal Enfield Classic 500cc Silver in color is in the H.S.R SERVICE Station SR Nagar, Bangalore, Not even number plated, rode only 18KM, Bought in from HSR Store which is in Lalbagh Road, Bangalore What Happened? My old habit with previous Bike Pulsar 150cc keeping the wiping cloth just below the tank, did the same with my new Enfield (Incident date 24th July 2015) in the middle of Road speed of 40KM bike back tire was sudden stop bike started skirting nearly 8-9 times somehow I managed handling without falling down, and god bless lucky nothing came and hit me from behind from heavy moving traffic (Lifestyle Signal) had to stop in the middle of road and I had no idea what could have happened than I moved the bike aside of road such a heavy bike with the help of people around there as the back tire was stuck (not moving), than I see they was a cloth stuck in the chain, so guess what happened is small piece of wiping cloth rolled to a chain and went inside the damaged crank box, Bike Reached HSR Service Station after checked, Manager says if we have to change the Crank Box will cost you Rs. 25, 000/- (Thousand) new crank Rs. 17, 000/- plus Oil/Labor charges altogether will come up to Rs. 25, 000/- so easy to say, (Customer) I was very up-set and disappointed, I said but it should be replaced how can such a small piece of cloth go break the parts inside, Manager said it’s NOT a manufacturing defect ;) so I get it it’s my mistake that I have kept the wiping cloth there, but what about the quality factor which a small cloth can also break this type of metal, for god sake its (ROYAL ENFIELD A HUGE BRAND)and to hear such a thing was not pleasing me at all, Ah he did mention this was the case received, Customer- than I asked what if insurance can cover the damage, Manager- it’s not accident or something so it’s No basically, Customer- I was imagining now here I could have lost my life in this incident but nobody would understand this part, I was not totally Disappointed until yesterday 27th July 2015 when I drop down to the service station and saw all the Engine part's open into pieces, it was not a good feeling at all for a five days old AS NEW bike trust me, and it is gone for welding process to fix the outer part of crank if it gets done good enough if no than the crank has to be changed, End of the Day, What is Warrantee, What is Insurance, What is buying a Brand Product it makes no deference; effort from people is there but everything at a price Tag, And this Bike I had bought for my younger brother to gift him on his Birthday which is in 4 days 1st August his Birthday :( now I just wish to fix this bike and have to lie to my brother saying it’s a brand new bike here you go :( A suggestion please add this part to say to your customers NOT TO KEEP ANY CLOTH BELOW THE TANK in the time of introduction/Explanation on time of delivery to customer, this lack of acknowledge, can cost someone’s life,

Its now high time i should right to you, and if further no steps took to solve problem i have to place my file in court regarding customer act.
I am ankur saxena from navi mumbai, i have classic500, cyan colour purchased on 8th june 2013 from pratik motors, panvel, mumbai.
Its a regular amc service, service man blown up my ecu and giving arbitary explanations later he accepted and service in charge assured of replacement of ecu.
Its been almost 15 days since my bike is been standing in there garage no call i have received from them yet, i visited on wednesday 22, july2015, as they told ki approval from higher authorities got approved later when i reached they were saying its still pending.
Now its 20th day almost, no reply i have got until now.
So its a kind request to look into the matter or i have to take another road beacuse this kind of service is not tolerable by royal enfield or any other organisation.
Please look into the matter otherwise i have to knock court regarding customer bluffing case, and its been to inform you overtime i get my bike serviced odometer cable gets break or non - functional how is that possible. Please contact pratik motors about it.

Hi, I bought Desert storm dated 11/09/2014 from Platinum Auto, Fatima nagar, Pune, Maharashtra. According to me this is turning out to be the biggest mistake of my life. I spent Rs 1.75 lacs and all I have got till now is misery from your organisation. My bike came up with a defect of fuel injector soon in like 2 to 3 months. I showed up this issue to Platinum Auto service centre and they said theres no issue at first. But after struggling to even start my bike they said we will do something. They found some workaround and dont know what they did and the bike was working fine for a few days. Then came up another issue.The bike started to wobble while driving. After chasing your poor service centre's governance I spent 2 weeks chasing them gave up my bike 4 to 5 times repeatedly and after finally warning them about consumer court they again found some workaround and made it fine. But the issue with the fuel injector is becoming a huge pain for me now as my bike being in warranty phase I am not getting my bike repaired to perfection. Please stop making fake promises and stop spending a common man's huge amount in some useless bike. For you 1.75 lacs must be a small amount but for me it is not. I am writing this mail because frustrated and saturated wish your company's services. Hope my plea to you will make some things work for me or I will seriously have to take some severe action against your organisation which I want to avoid. Its my humble request to you that you please look into my concern at the earliest. Please find attachments for detailed vehicle information and service records. Thanks and Regards. Salman Birajdar [protected]

Hi, -I have recently purchased a Thunderbird 350 stone Purchased the bike from HSR Services Lalbagh road Bangalore on[protected] -After my first service, I'm not able to get the initial pick up, the bike goes off frequently and it gives a very weird sound after crossing 50 and vibrates -The service center of HSR services in SR Nagar Bangalore told me that there is an air block issue and the required petrol is not reaching the engine hence the above mentioned problems are occurring Its been more than a week they say the parts are not available and asked me to enquire from the nearby showrooms about the parts and if available I should ask them to send it to SR nagar service station -IS THIS MY WORK ? AM I SUPPOSE TO DO THIS AFTER PAYING A HUGE AMOUNT FOR THE BIKE ? THIS IS HIGHLY UNPROFESSIONAL The person who asked me to do this was a mechanic named Vinayak and the phone numbers are [protected] and[protected] I received the bike after two weeks of down Payment after visiting at the showroom several times and now a defective bike..even the pass light does not function I hope this issue is solved at the earliest . I did not buy the bike so that I visit the service station often missing my work, Also after First service the oil was not clean it was still dirty and dark not clear, I also suspect that the engine oil was just topped up and not completely replaced Regards Varun Bajaj

Sir, I Was purchased a Royal Enfield Classic 350 CC motor cycle from Khurana Automobiles, C-29/69, Maldahiya, Varanasi-221002 (Uttar Pradesh) on[protected] as per Sale Invoice No.1338. my Engine No.U-355COEB524110 and Key No.2745. Your bike is very costly but you are using very low quality material at this time in the bike. Therefore your key is very small and very lowest quality. My both key are damaged (whenever twisted with handle and divided in two parts). I was using the duplicate key after making in market. Your key is very thin and small and poor quality. Please change our lock with key. Please maintain your quality and fame of your company. Thanks Ashish Kumar Mishra Advocate, Varanasi Mobile -[protected]

Recently on 04/07/2015 I got My Classic desert storm to regular service and the Service center ( Lamba Enterprises, Tilak Nagar) told me that there is white smoke coming from the exhaust and this would require engine work which will cost around 25-30k. Details - The bike clocked ~14000KMs, purchased in July 2012, serviced regularly from authorized service center, hardly ridden and never been to a long trip, how can there be an issue of white smoke ? Royal enfield authorized service center( Lamba Enterprises, Tilak Nagar) is saying that the bike needs engine work and would cost 25-30k. Also, there are no signs of pickup loss and drop in mileage. The only observation was - The bike exhumes white smoke once the accelerator is revved up. ( See the Youtube video) This seems totally unjustified. Royal enfield is known for its robust built and powerful performance. Issues like this marks a dent on the reputation. Its hard to digest that ROYAL ENFILED Classic 500 needs engine work at ~14000 kms even after regular service from authorized service center. I request royal enfield to look into this issue ASAP. Engine # - U5S5F0CF026588 Chasis # - ME3U5S5F0CF026588 Registration # - DL4SBY8992 Date of purchase - 10-July-2012 Registered Owner - Dinesh Mudgil Serviced by ( Till Date) - Lamba Enterprises ( Tilak Nagar, Delhi) Here is the youtube link : https://www.youtube.com/watch?v=DPkUco9hSRk

Hi, Recently on 04/07/2015 I got My Classic desert storm to regular service and the Service center ( Lamba Enterprises, Tilak Nagar) told me that there is white smoke coming from the exhaust and this would require engine work which will cost around 25-30k. Details - The bike clocked ~14000KMs, purchased in July 2012, serviced regularly from authorized service center, hardly ridden and never been to a long trip, how can there be an issue of white smoke ? Royal enfield authorized service center( Lamba Enterprises, Tilak Nagar) is saying that the bike needs engine work and would cost 25-30k. Also, there are no signs of pickup loss and drop in mileage. The only observation was - The bike exhumes white smoke once the accelerator is revved up. ( See the Youtube video) This seems totally unjustified. Royal enfield is known for its robust built and powerful performance. Issues like this marks a dent on the reputation. Its hard to digest that ROYAL ENFILED Classic 500 needs engine work at ~14000 kms even after regular service from authorized service center. I request royal enfield to look into this issue ASAP. Engine # - U5S5F0CF026588 Chasis # - ME3U5S5F0CF026588 Registration # - DL4SBY8992 Date of purchase - 10-July-2012 Registered Owner - Dinesh Mudgil Serviced by ( Till Date) - Lamba Enterprises ( Tilak Nagar, Delhi) Here is the youtube link : https://www.youtube.com/watch?v=DPkUco9hSRk Let me know if you need any other info.

Hi, Please be requested that I had purchased new bile of royal enfield classic 350 from the Manzil motors ( Gurgaon) haryana. After that I am facing problem one new problem, like shocker problem, brake issue and so many time repairs engine and fuel tank missing from the service centre but after the repairs, again i face the same problem. Currently now i am facing stearing problem ( BUBBBLING) I put the bike in service centre ( Manzil motors last two weeks but i am not getting result. I want to know that once i purchased new bike, then shall we face this suh type of problem . I want to some action and money back, i dont want bike, Please helo me HR 26 CL-4195 BIKE NUMBER CHASIS NUMBER- ME3U35C135434 ENGINE-U3S5C0EM624179

Dear sir,
I had purchased a royal Enfield electra last month on 9 jun. After 500 km when I go to the service centre after two hours later that attend to me; I requested them ple u checed my veh & change my initial Oil. After four hour when I asked the service manager he told me ur veh is readdy bt when I check I found my veh isn't clean. I was totally upset and asked the service manager abt that bt the manager can't listen to me.. So i request to u ple traced out.

Sir/Madam I Bought a classic 350 bike from southern motors(Anna nagar, Shanthi Colony), there was a noise issue(Cam Noise) on my bike, so i gave for service at Southern motors but till now they were not able to solve the issue, and too there response is not satisfactory, for your kind attention i am maintaining the service date on time, but still there is a issue.my bike reg no is TN 13 A 7030, classic 350(Black Co lour) Thanks and regards Gunasekar +91-[protected] +91-[protected]

hi i bought my classic 350 in the year2011 wen i rode about 18000 km my bike chassis got broken just above side stand, without any accident i took to the service center in Bangalore they told they will not do any thing because its already off the warranty period and told to weld it by yourself and i don't no how poorly these people are manufacturing these vehicles and now same region at right side also it has been cracked what i have to do now... i need help as my bike chassis needs to be changed now it costs about 11000 so now how to invest once again i need some help in this

my 2011 classic 350 rode 23000 kms has developed crack on chasis this month (july2015).When contacted the service centre they say its manufacturing defect and it will only cover during the warrenty, They say I need to weld at my cost.How pathetic is the quality they deliver.I need the frame to be exchanged by the company