Royal Enfield — complaint against m/s aruna motors - bistupur-jamshedpur

Address:	831011
Website:	www.royalenfield.com

— forwarded message —
From: saurabh gupta
Date: fri, sep 15, 2017 at 2:42 pm
Subject: complaint against m/s aruna motors - bistupur-jamshedpur
To: [protected]@gmail.com, [protected]@gmail.com, [protected]@royalenfield.com

Dtd: 15.09.17

To,

Mr. Jaynendra kumar jyoti
M/s aruna motors - bistupur
Jamshedpur – jharkhand

Cc: royal enfield customer care support


Complaint : classic 350 (Chestnut) purchased on 11th jun-17 from m/s aruna motors-jamshedpur but but so far registration is not received even after full payment on purchasing date as well as rigorous follow up with m/s aruna motors owner & their staff by rigorous calls & visiting their showroom no. Of times.

It is regret to mention here that after purchasing a classic 350 (Chestnut) from m/s aruna motors on 11th jun-17, i have been rigorously following aruna motors as well as their showroom staff for registration of the same. The follow up is done with no. Of calls as well as personal visits at showroom but so far no response has been received. Most of the times the calls are unanswered. Now their showroom is closed since 9th sep-17 & neither mr. Jaynendra kumar jyoti (Owner: mob no.: [protected] & [protected]) nor their staff (Mr. Jahgir alam & other staff: [protected], [protected], [protected]) are responding over phone.

My classic 350 (Chestnut) detail is as below: (Enclosed also)

Engine no.: u3s5c1he523045 & chasis no.: me3u3s5cihe889368

Total amount given to m/s aruna motors. This is the full amount against classic 350 (Chestnut) + insurance + registration

16th/ 17th mar-17 : rs 5000 through sbi debit card
01.06.17 : rs 60000 cheque no.: 503759 (Sbi)
01.06.17 : rs 40000 cash
06.06.17 : rs 43439 cheque no.: 402438 (Sbi)
Total paid amount : rs 148439

Earlier also after booking of vehicle on 16th/17th mar-17, a very casual & poor service response has been experienced with aruna motors as they never informed me the time to get the expected delivery time of vehicle even i never got a call from them. I was rigorously following to get my vehicle. Eventually i visited there no. Of times.

Here it is the request to m/s aruna motors owner through royal enfield customer support to provide me my registration at earliest as i am unable to move by vehicle without its no. Which is mandatory even i have expensed a lot around rs 8000/- so far on auto fare to move my office to & fro charges & it is still going on @ rs 500 to 800 per day.

Cc: royal enfield customer support: pl help & provide your support as i am hopeless & entirely dissatisfied. My other colleagues are also interested for royal enfield bike but in this world of mouth situation, the response may be understood by a reputed company like royal enfield.

- a sincere & dissatisfied customer & being royal enfield customer expecting a favourable response

Saurabh gupta