[Resolved] Royal Enfield — Complaint against teknik motorcycles - iblur, village sarjapur road
Bangalore South, Karnataka, India
The first day when i visited showroom, i was given royal treatment as they were sure that i am going to book the bike. They gave demo, test ride and i was feeling that i am in heaven.
By the way they were speaking, i assumed this is one of best outlet and decided to book the bike.
I booked classic desert storm 500 and i was told that i will get in 30 -40 days. I was okay with it as it is the standard waiting period for any bullet manf from royal enfield.
After booking the vehicle, i got to know from few of my friends and other outlet that classic desert storm 500 production has stopped due to some rto guidelines. When i go to outlet to enquire about it, they are not at all responding and no response to my queries. I was thinking to book some other model if the production has stopped or cancel the booking. But now by seeing the behaviour of the staff, i definitely want to cancel the booking even though i get in 10 days. Whenever i go to outlet, the staff tries to go escape from me and they concentrate only on new bookings. They don't even care about what is my problem and why i am visiting their showroom. My purpose is clear, if the classic desert storm 500 production is stopped, i want to change it to different model. I am really upset with their behaviour and false commitments that they give before booking. After booking we are treated worse then slaves.
Complaint marked as Resolved Oct 2, 2017
Area Sales Manager help me in sorting this issue.
[Mar 01, 2017] Royal Enfield customer support has been notified about the posted complaint.
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