Royal Enfield Complaints & Reviews

I went for a problem in the pondicherry Roster Royal Enfield service centre. I just told to replace the break pedal and i told i have few sound in the engine. They automatically added for general service, they didnt inform me about this and also i told them to deliver the bike by evening 4.00 PM. They said okay for that.

For the previous day only i changed the oil by my brother who is a two wheeler mechanic for past 40 years. I measured the oil and pour in the engine. even though i driven only 30 kms for that they top up the oil and charged me. Even the silencer net is not tightened and the foot rest above the silencer kick the silecer guard and it get damaged a dent is there. Even the sound in the engine is not rectified and also while returning from the service centre itself the disk brake got locked and i asked a road side mechanic to rectify it.

For this super service and the nice bill they charged me 3126/- Rupees only. They just changed the clutch and accelerator cable and do a simple wash even the back wheel rim got the oil dirt.

After this they call me for feedback also at my office time continuously. I gave worst feedback and then the service person call me once thatsolve. after that no care about this worst service.

In pondicherry Royal enfield service centre totally cheaters. They deliver my bike by 8.PM with this nice condition. With this nice condition i have to move to chennai with this nice bike.

I like to know whats your action regarding this.

In my classic 350 running in 4000KM. Rear chain sprocket teeth fully damaged, last 2 weeks back completed the 2nd service, so this problem not found the service team? or after service effect?
Please Replace the New Sprocket and tell me the Real Root cause.

date of identify :03/03/2017
Name: N.Pugal
Location: Avadi, Chennai-55
Contact No:[protected]

I bought this bike with great expectations on 16/05/2016 from SR motors an authorised dealer of Royal Enfield in Ulhasnagar, District - Thane, State- Maharashtra.

Today i.e. 3rd March 2017, while riding my bike chain broke and I never expected a bike with such a reputation and brand name to break down in 5400kms.

I had my bike serviced on 1/3/2017 and i never expected this to happen. To add I enrolled to road side safety program and i paid 800rs while my bike getting serviced on 1/3/2017. I called the Royal Enfield Customer care[protected] to report my problem and i spoke to Fiona from the customer care and they arranged for a call back which was of no help. The representative told me i would have to arrange by myself to tow the bike as the Royal Enfield Road side assistance program to which i enrolled is under cooling period.

I called the nearest Royal Enfield workshop of SR Motors in Ulhasnagar and the person who answered my call said they are closed today and denied to help. I held my nerve and i contacted the regional office R8: Goa & Maharashtra tel no.[protected] which is their in the royal enfield owner's manual. The representative of Royal Enfield told me that the number is of not the regional office and the regional office has been shifted to somewhere else and they didn't had their number. I could not believe a big brand like Royal Enfield has such a pathetic customer service and i started realizing and losing hope from Royal Enfield.

I called the service head quarters on[protected] and the 1st time the lady whom i spoke with straight away transferred my call to some other line in which there was engage tone so i called again and informed the representative of my issue and requested her not to cold transfer and to confirm that i will be speaking to someone to report my issue before she transfers my call. I spoke to Mohan and he gave me Mr. Dhaval's contact -[protected] and Mohan assured Mr. Dhaval can assist or organise assistance as he the regional manager and handles issues of Thane district, which i felt might be genuine and i tried calling Mr. Dhaval multiple times and his number was not available and getting to the option to leave a voice message.

I deeply regret that i bought Royal Enfield and I'll never suggest people around me to buy this bike which is more because of the worst customer service. I'm planning to lodge this with the ombudsman however before i do that i thought of sending an email to report this issue and inconvenience.

Respected Sir,
We Royal Enfield Riders Forum, India a Forum for RE Owners & User. Put forward you some Health and Road Safety issues for your kind attention. (ROYAL ENFIELD Classic 350cc)
1. Vehicle Handle Vibrates so much that the Mirror Vision (which is safety issue) is very difficult and overtaking of other vehicles cannot be observed.

2. Bent on Disk Break with in 3000 KM

3. Corrosion of Engine and Oil leakage.

4. Due to the vibration of the vehicle riders/user are facing complaints of Joint pain, Back pain, Spondylitis etc.

Further the manufacturer dose not provides us all the necessary Safety Accessories like Crash Guard, Indicator Buzzer which is most required. I hope you will take the matter seriously and take necessary enquiry.

Royal Enfield people ignoring all these issues which is occurred while manufacturing. Hope you can understand our situation and interfere the Health and Road Safety issues.

Thanking you,
Yours Faithfully,
MM Kamath
RE Riders Forum
Coordinator

On 31st December 2016, i booked a Royal Enfield Classic 350 cc bike in My locality and the dealer name is BALAJI MOTORS, Tondairpet . After 40 days i make my full payment for my bike and i delivered my bike on 15th february 2017. But till now my bike haven't got registered from the RTO and the Dealer is very lethargic in processing the papers and they are treating the customers like us very bad and not responding properly after getting our full payment for the Bike and its my second bike, first one is Royal Enfield Electra 350cc the same issue i faced before 8 months ago. i never saw these type of worst, cheap, irritating and frustrating Royal Enfield dealer and the Balaji motors - Tondairpet is not a customer friendly, i would not recommend anyone to book a Vehicle in that dealer showroom. Making Business relationships with them is definitely going to spoil the reputation of The Royal Enfield Motors. This is a problem not only faced by me, but also with most of the customers. I can even quote an example of their lethargic behaviour which has happened in my presence, The RTO officials given the time for getting the papers signed by 2.00 pm but the RTO in-charge of the showroom even after the RTO officials had called the person but he came 20 minutes later to RTO. So i solicit you to necessary steps to improve customer delight services. Being the most reputed brand, you should have some corporate social responsibility for your customers and give necessary guidelines to these type of dealers for better customer compliance.

Regards

S.Karthikeyan
Chennai

The first day when i visited showroom, i was given royal treatment as they were sure that i am going to book the bike. They gave demo, test ride and i was feeling that i am in heaven.
By the way they were speaking, i assumed this is one of best outlet and decided to book the bike.
I booked classic desert storm 500 and i was told that i will get in 30 -40 days. I was okay with it as it is the standard waiting period for any bullet...

The way of talking is really bad they only ask me to submit only one check leaf now they ask me to submit 3 check leafs i said okay i submit but i need time but the executive s really talking too much. Before you choose the executive ask them to talk properly with the customer really a wrost executives in Royal enfield kelambakkam showroom. A rude behaviour if she did like this again i dont know what i do

Dear sir As I am deepak s/o s.munikrishna present grama Panchayath member
I have purchased the new thunderbird 350 cc in 6-1-2017 I have runed the vechical 393 km and I have given the bike for frist service . For jagadamba automobile kolar showroom

They have given the bike after service the bike was in worst condition i have complained to the service engineer they dint respond me properly they said we will do like this only i[censored] want u can leave for service other wise don't leave the bike for service how they respond for customers
I thought to put the case on consumer form ...
Deepak [protected]

I have given my bike to Siddh Auto (Bavdhan) Service centre since last 20 days. My bike is Thunderbird 350 MH12KU9642. 9 months back they overfilled battery water which caused spilling and battery bracket was completely rusted. Since last 6 months I have been asking them to replace the bracket but they say it is not available. Now they have kept my bike with them since 20 days and i am still waiting to get the new bracket.

There service is also bad. They don't do proper servicing and never solve the bike problems and always ignore calls.

Dear sir, I have purchased Royal Enfield Dessert strom on 9/11/15 from your Dealer Indian Motors, Raipur my vehicle number is CG 04 LB 1600.After 1st service i have complaint the dealer that in bike there is air bubbles in paint of Tank, Mudgaurds Rear & Front, Tool kit box. After this dealer send the mail along with images of destroyed paints and company replace my bike Tank, mudgaurds & tool kit box due to damage in paint on my 4 th service. After some time my bike's tank paint again started having air bubbles & damage. I request you to kindly look at this matter, because i feel bad about this. The quality of paint is not good and rend out. I need immediate solution from the company .

I Have a Stantard 350 Model, I submit the Vehicle in Your Authorized Service Center Unnoonny Motors, Madannada, Kollam on 14/02/2017. Your Technicians Test drived and informed to me defect is Chain Socket change the part and will deliver same day Before 6:00 pm. and after complete service advisor will call me about Correct Amount Status. But no one Contacted to me, Next Day I Called the Service advisor Person He Informed to me Engine Cover Broken, That part not Stock with there . It will ordered to Chennai. Till The time no One contacted me about Actual problem, When it will complete. Please Suggest me What am do???
Here With attached Job Card Acknowlegement Card For Your Reference...

Hello team,

Subject: complaint regarding my booking for royal enfield.

Matter:

This is siddharam gulab deshmukh, working as a 'police constable' with 'anti-corruption bureau'.

Very much disappointed with the service provided by one of the ‘royal enfield’ showroom located in solapur at 87/10, suman nagar, bale chowk, solapur - pune hwy, solapur, maharashtra 413255
Phone:[protected].

I have booked bullet on feb.02, 2017 and my booking number is:[protected] with booking amount of rs.5000/-

Now the complaint is, no one from showroom bothered to call me or give an update regarding my booked bullet. Regardless of what the situation i was in, i personally followed up with the showroom manager on daily basis. Worst service i have got till date.

Today, after completing my election duty of 48hrs, i visited the showroom and when asked for my booking application status to branch manager, mr. Sonavne – [protected]; he don’t even remember where my booking form was kept. He started searching for my form and after spending couple of hours, he found it kept in a drawer and not in a proper file/foler.

This is such a shame on the entire team working for such a big brand ‘royal enfield’ who entertain the applicants while booking and take the booking money and forget their applicants. Never ever expected such a careless work from the team.

Now, my expectation is to deliver my new bullet asap without any further delay or return entire amount i paid and let me deal this case in my way.

Looking for some positive results from you.

Regards,
Mr. Deshmukh
[protected]

I have got an defective model from kings Autorider (bhumkar Chowk). From the day one the bike has got an problem. At the time of first servicing i have told the advisor that the Disk Brake Has an problem i think it has been bend but the advisor has completely ignored. At the time of 2nd servicing same problem has mention but again he ignored . And 3rd servicing engine colour and disk brake problem i have told him hence fore he again ignore i want my to be registered and also taken the action on dealer by given me the defective model and the part.

My vehicle No - OD07P7074 purchased on 11.11.2016 from Vaishnavi Automobiles, Berhampur Odisha. Yesterday night fuse in carburetor happened. When i gave call to service centre nobody picked call. By taking help of local mechanic i repaired and went back to home.Today again fuse took place, when i made contact with service centre they refused to repair. They said why you repaired it outside, due to repair by outside mechanic damage occured to circuit so we will nt gv service. At night, when service centre persons will not pick call will i throw my bike on road n will come back to home. If they dont want vehicle to be serviced outside, why dont they make necessary arrangement to give service on request or pick call. If not then why service centre is not ready to give service now. How can such a branded company provide such worst service? Kindly look into the matter and provide better after sales service.

Bulu Patro
[protected]

Hi, as requested by you, we have postponed your bike delivery by 4 days. We request you to get in touch with us for any further updates on [protected], Veliyathu Motors..

I didn't do this, hey are reselling our orders and doing ugly business and service over there, baddest behavior to customers. Very unprofessional peaple are sitting there, frustrated with the delivery delay. When we are there for booking they tell us in 20 days ur bike will be available bla bla after making the 5k advance they wont response to your calls and messages.

Sangam motors at ghaziabad is a poor service provider
They did not service my bike on 24th jan 2017 vaguely dates may vary properly and charged heavily although the the charges is not a problem but service of bike was poor and pathetic as if intention was to fake people and leave unattended
The chain is not adjusted, gears are not working properly, front disc brakes making noise self start is not working
And all these after service at sangam auto ghaziabad UP opposite vasundhara
Very poor service
Regards, .Gaurav mb no [protected]

I went to Sukhmani Motor for Teflon coating.
But i was bluffed. Mechanic simply applied some spray which is easily available in market and rubbed with cloth and said its completed.
They charged Inr 600 but didn't gave any receipt. Even they charged 150 for washing but it should be include into teflon coating rate, if one should come for Teflon work bike will be dirt during journey to work shop.
Kindly intervene into it.

With reference to the above i regret to bring to your notice the following:-
vehicle is under warranty and insured purchase in the name of new blossoms education society
bike chain was cut and unable to get road assistance
contacted mr. pavan cvc motors bellary ph # [protected]/[protected]
on their advice received irresponsible answers like we are not responsible for any damages during transportation/big towing vehicle not at disposal and so on
in spite of repeated requests from 9.45 am to 4.30pm service were not provided
finally solved the problem through a local mechanic
7 man hours were wasted because because of irresponsible and un professional operation.
We expect your written explanation within in 7 days

Hi sir, I wanted to bring it to your notice that i had horrible experience servicing the bike at your place. My bike brand new standard 350 cc which I purchased 6 month back and got my 3rd service done on 10.02.2017. service center name is South Delhi Motorcycles, bike came back in a horrible condition I do not feel its the same, Clutch lever which I paid for seems to be of other model like grey market, back light damaged & not working and have new problems and came back to the service station twice and I was told verbally that problem will be there, but when I gave my bike it was perfect and they have spoiled the normal functioning of the bike and their response for the problem was horrible. Please take some necessary action on this and make the customer happy. I am completely not happy with the work and never going to come back to you. I am going to take the bike to service again spending for it. I know there wont be any response for this mail. My experience should not be faced by other. We spend money for good service but not this kind.

Same was discussed with the Service Centre manager(Mr. Dinesh) also at the time of receiving the bike & I was given in written by him on attached invoice that the parts will again be changed next day, which clearly means that Service station has done some goo[censored]p with the bike.

Must resolve the complaint to avoid further escalations & consumer court activities.
Thanks & Regard

Arun Tyagi
[protected]

I am Nikunj Goenka, owning Royal Enfield Machismo 1999 model, can't still ride my bike even after the Paragon company service point kept my bike for 7 months to repair it since July 2016, and gave me the bike in February 2017 saying that it's done. But the bike given to me was dry. I filled petrol in it, but it had starting problem and the parking lights were and the meter was loose and not tightly fixed. I gave them bike again to fit everything properly. They again kept the bike for 4 days, without any communication, and I went to the service station to pick it back, they said that there is a problem in the carburetor and need to change. If it needs to be change then what were they doing with my bike for 7 months. I very much regret with such a company service point.