Royal Enfield — Pathetic service gugnani automobiles bhubaneswar

Address:

Khordha, Odisha, 753009

We took a bike delivery on 12th of june on the name of pradipta kishore mohapatra. Lets first talk about the behaviour of the staff in gugnani automobes, well mr. Rajesh gugnani in this competitive market even if we go to a gold shop for buying 1 grm gold the shopkeeper offers us a cold drink out of courtesy but your staff couldnt offer two glass of water. The person who dealt with us just gave limited info of wat we askd zero pr. We were told that the bike will take 15 to 30 days and we will notify you thats it. Out of the blue we got a call from the sales offcer saying if you dont take the bike today we will have to give it to another customer and you will again hv to wait fotlr 15 days. My father nearing his 60's now requested the sales officer to wait for a day atleast becoz 12th being monday the first day of the week was difficult for my son to take a sudden off. He did not listen a word. My father rushed into the bank did all the fonance paper work and called the sales officer to give the account details and waited for 15 mins no message rcvd. Thrice my father took the pain of calling your irresponsible sales offcer to send the account details. Then he finally managed and rushed to the showrom from cuttack to bhubaneswar without having his lunch and also the whether being absolutely terrefic that day. When we reachd the staff took thier own sweet time to do thier usual job, dint realize a bit under wat damn circumstance have they forced the customer to take the delievry. Boss its not hero or honda or bajaj its under luxury segment of bikes and you are spoiling the brand image. I called the showroom in the evening to ask for the directors email id and name the person who picked up wasnt evem sure who was the dealerships cmd??? Call was transferred to mr santosh who heard all the story and promised a call back but who cares at last we are just another customer. Sorry to say mr gugnani i wont stop at this you have literally harassed my father i wont spare you for this.