Royal Enfield — pooja motors, royal enfield himalayan bs6

Address:

Dombivali 421201, Thane Mumbai, Maharashtra

Hello,

I, mayur mengle writing you this mail to inform you about my strong dissatisfaction with pooja motors, royal enfield service located in dombivali, mumbai maharashtra.

Here are the details about my bike:
Registration number: mh05eg3554
Purchase date: 31st january, 2020
Policy: icici lombard general insurance co. Ltd.
Policy number: 3005/rf[protected]/00/000

I bought the new himalayan bike from royal enfield pooja motors on 31st of january. We have been experiencing abrupt switching off engine after every 10 mins on 1st and 2nd gear. Also we hear a noise in between handle bar set to front wheel. We had informed the workshop during the 1st servicing. But nothing was taken care of and the issues are not yet solved.

During the lockdown, i use to daily take a ride inside my society itself and one day the battery drained out suddenly and the bike couldn't start. So i called the royal enfield road assist, the assistant checked the bike and battery and tried to jump start the battery. But that did not help. The road assist told us since the bike is new, there is problem in the battery. Its either weak or is of bad quality.

So after lockdown opened, i towed my bike to the workshop with the help of road assist again. So after telling them the condition, they replied us saying himalyans are meant to be like that only. This is how the bike works, its not an issue with battery. The pooja motor manager aditya kulkarni of service centre is saying "you must be riding the bike with your stand on" but this is not possible as the bike doesn't start when stand is on. We also asked him about the issurance policy, he doesn't have the right information himself and after showing the papers he misguided as saying it only 1 year issurance wherein i have paid for 5 year issurance service. I have attached below the insurance policy paper. So these are some strange replies we are receiving from the manager itself instead of looking into our problems.

On june 7, again i visited the workshop with bike. The same reply i recieved. This is not the kind of treatment we were expecting, specially from the workshop manager. It is very highly disappointing as the bike is very new.

After the first servicing bike keeps stopping after every 10 secs when its on 1st and 2nd gear, also there is some sound coming from the front wheel and handle set. I did contact the service centre regarding it. They asked me to come next day. Due to the lockdown was announced, i couldn't get my bike serviced. After 10 days when i started my bike. The battery was fully drained. I took my bike to the workshop. They said once the lockdown is over we'll look into the matter. On june 7, i met a small accident where my bike was hit by a scooter. This caused scratches and dent to the silencer and was pushed inwards.

Now the lockdown is over, i was expecting your company to look into my problems. I have also paid for 5 year issurance. First of all its a new bike, this shouldn't be the case of a new bike who has only run for a month and later months spent quarantined because of the corona lockdown situation.

After complaining about the previous manager aditya kulkarni to royal enfield enfield shop manager mr. Nikhil, he helped me with submitting my bike on 8th june telling that we will change the battery and look for the problem and will assign a re himalayan expert, 2020. But i haven't recieved my bike or any update on bike yet from the service centre yet.

If our issues are not solved, i would like to give the bike back to the showroom. I dont want the defective motorcycle.