Royal Enfield — Refund against booking cancellation

Address:

Sector 46, Noida

I booked Meteor Supernova from Solitaire Automotive Noida Sec 63 store in July 2021. My bike delivery date was 12th October 2021. However after a lot of waiting period neither did I receive it nor got a prompt communication from store. After lot of frustration I decided to cancel the booking in Feb 2021 end. As told by store manager I should be getting refund in 10-15 days. But I am waiting for my refund till now. I am contacting every day with store person but they are dodging the request and telling they will do it today or tomorrow. It is everyday story.

At first they told to buy apparels or other items from store for 10k instead of issuing refund. I told them I want my money back.

This is not acceptable. They are taking bookings and its been 9 months now, but they are not ready to give the refund.

Tried of contacting store every once and then. Such a poor service from this store.