Royal Enfield Complaints & Reviews

Lot of issues from beginning of the day itself was there for my Bullet the rust in nut bolt areas and in the nine casing rust and more

Last 1 year Bullet was not used and for that reason slight rust development is there and the fuel pump is not operational

For that 30 000 + Rs service centre is asking for service and repair work

RE service and even brand new bullets condition itself was not good

Now the companies issues we need to pay

No good service centres or managers are there in many service centre

I have submitted my Bullet nearly 2 months back in service centre and no service done till yet

And the service centre guy told me to bring pump so that they can do service then what's the point of submitting in service centre

Almost 2 months no work is done for the Bullet

Yes when they told for new fuel ta k and pump it cost 23000 I told not to change it remaining can be done

But nothing further done from service centre side

My bullet desertstorm 500
KL 11 BA 1321 SLIGHT CHANGE MAY BE

Bought a Royal Enfield Meteor 350 on Mar 27th, 2022. Took the delivery after registration formalities on Mar 30th, 2022.

As of date, May 6, 2022, even after ~ 40 days, these guys have not supplied the number plates.

The fun and thrill of owning a Royal Enfield Bike is killed by the very organization that manufactures it. In fact, the showroom in Adyar, Chennai is owned by the company itself, Royal Enfield / Eicher.

To add to the pain of being not able to take the brand new bike out riding for 40 + days, these guys are still clueless as to when the company Royal Enfield will be able to make the payments to the vendor and get the supply of number plates.

Dear Concern person,

I Komal Tembhare From Nagpur Maharashtra, I booked RE before one Month after then i cancelled the same due to bad service provided by dealer Counter Shree Krishna Automobile CA road Nagpur. After so many follow up for refund Booking amount Manager of That dealership is given commitment is everytime false and Still i am not getting Booking Amount.

So kindly refund booking amount.

Regards
Komal Singh Tembhare
Mob [protected]

Recently i got my standard 500 serviced at unnoonny motors-Kottarakkara.
The issue faced was, having water logging in carburetor and the bike was having issues while running.

the dealer charged me and rectified the problem on 11 th of April. After a week i was facing some issues like, vehicle getting switch off while travelling, difficulty in starting etc. on 1st of may the bike was not picking up when gear was shifted to first. so i took the vehicle to a service person near my place. he checked and said, water logging was the complaint. he cleaned it, (please note i collected muddy water from the bike from him) and made my bike in order by charging Rs.300/- as service charges

while unnonny motors charged me Rs.4900/- and didnot do any work on it. I need Justice.

I purchased Enfield standard 7 months before and bike was full of compliants when I approach my beach they are not responding please do needful

I have a problem with wiring kit in my RE classic 350 bs6 orange ember. I left my bike in the showroom (Eagle motors, Gobichettipalayam, Erode, Tamil Nadu, India) on 17th April 2022. It's been 10 days and I dont even get a response regarding my bike. When I asked in the service center, they said "The order for wiring kit is not yet placed". Is this a proper way to respond. It's almost 10 days, and they dont even placed order for wiring kit.Kindly help me out.

I purchase royal enfield meteor 350, from Royal Enfield Showrrom-Pravallika Motors on Jan 24-2022. it has been morethan 3 months but the dealer does not provide me documents(RC Book) and number plate. When ever I call him he just says that wil be done in 2 days since the last 3 months. So it is very painful to drive a bike with no legal document.it is very urgent to get it. so I request you to rise a complaint to please provide me the RC book and other documents of my bike.

Dealer address where I bought the motorcycle:
Royal Enfield Showrrom-Pravallika Motors
10-12, Sree Sai Atchuta Heights, beside Cherry's Sweet shop, Kanuru, Vijayawada, Andhra Pradesh-520007
[protected]

Main branch:
1-77, Venkateswara Kovela Road, Chinna Gandhi Centre, Nuzvid, Krishna- 521201, Andhra Pradesh.
[protected]
[protected]@gmail.com

Thanks you,
Aman Hasan Shaik
[protected]

I got delivery of my Meteor 350 supernova blue on 27 march 2022 and was promised that the hsrp and rc will be issued and provided after 7-10 days of delivery but till date it's more than 1 month and I haven't received any information regarding it. I tried all my efforts but nothing is happening from the dealer side. Their service workshop located next to showroom has contacted me to come twice for first service but they say that they don't know anything about HSRP and RC. I don't know what to do now. Kindly help me in this regard.

I have purchased the vehicle 3 months back but it has multiple problems like
1. Speedometer reading is not proper as it showing 20/30 km/he even the vehicle is in nutral
2. Just for 10 to 15 min drive entire engine and area is getting too much heat and petrol tank is also heating

Looks like I am having fear o[censored]sing vehicle if it impact life. ।

Thanks
Manohar Ginne

Hi, Iam prajwal working for the central govt . I was fascinated by the commercials and performance statements of RE HIMALAYAN and purchased a RE HIMALAYAN BSIV in Oct 2018 . Initially I enjoyed riding the bike but after an year the nightmare started and Iam vexed using this bike now, every day there arises a battery issue with the bike and it doesn’t start .I have to cancel many of my rides and trips because of this issue . I have changed more than 4 batteries from past one year but still it didn’t work and the vehicle stops while riding and doesn't start at all . I have visited many RE service Center’s but i couldn’t find solution to this problem . This is my terrific experience just after 4 yrs of my purchase and now I want to apprise this issue to you and make it public so that people can understand the problem with this bike and refrain from buying it . Now Iam planning to dispose my bike and go for other alternatives avbl in the market .

Request to respond and facilitate a permanent solution to my problem.

Hello team,
I'm saikiran
I had very bad experience with my Himalayan with service centre Uppal.
I met with accident and I thought of claim insurance, It's wasn't but a major damage but I preferred insurance to resolve my issue. I went Royal engineers uppal for service i met advisor and they did estimation and it's costing around 5k. Firstly they asked me to go with a pay I said I'm fine with insurance due to my personal financial issues. And I don't know why they asked me to keep my bike 45 days to claim insurance I visited showroom at 10 am I didn't even had my lunch till 4 pm there is no executive available to talk with me even I called manager and he didn't even respond to my call they I called Royal Enfield toll free number for help I appreciate I got immediate response from toll free team then i got a call from Royal Enfield showroom and they promised me that my issue will resolved with in a week or 8 days. And I also mentioned few issue which I'm facing with my bike engine over heat and fuel indicator isn't work they said will do it once the insurance work done and my insurance work has been completed on 19th April and I called them multiple time they're not even responding to my call . on 19th April i visit showroom they asked me to wait for one day and it's almost 3 days I didn't got any response from Royal engineers today on 22nd they said your process has done we are waiting for letter from ICICI I said okay and I asked about my secondary complaint they said will call you in a hour I waited till 6 pm In the evening then I called back to know the status they didn't even prepared new job card for secondary issue now they are asking me to wait till Monday I don't why should I wait again Till Monday. Why don't you be promises? And seriously they are like do whatever you want you can also send email we don't care what dose it mean how rudely they behaving with customers. I'm done with Royal Enfield service worst experience I had with team Even in google reviews their are very bad reviews on this servicing center many customers like me suffered a lot. So I request you to please take a proper action on this servicing center.
Thanks in advance.
Saikiran

The rear brake of my classic 350 dark stealth black was jam on 16/04/2022 and RSA toe bike dated 17/04/2022, bike dropped by RSA at jaypee motors unit 2 naini prayagraj, at the time of submission the manager of service centre found that side stand and sensor was broken. After two days the service centre manager told me that your bike unable to start due to dead battery but the vehicle was checked by mechanic at jaypee motors in front of my brother 18/04/2022, but on 20/04/2022, vinay (employee of jaypee motor unit 2) to called me and told that battery is dead we are unable to start the bike. Today i have we visited and still waiting the resolve the problem of bike. I am totally frustrated and I mentally tortured, bear the monetary loss suffered by me. The behaviour of company and concerned staff was not good. I am still waiting from 11:00 am at jaypee motors unit 2 to resolve the issue. At the end i want my bike in proper condition without a single charges because of guarantee/warranty.

Iam Vaduguru Aruna. I booked Royal Enfield 350 gun metal grey on date 20 /1/ 2022, booking number BKG300507DE00104 in Dharmavaram Branch, but delivery get late, so I purchasing gun metal grey 350 classic in high-tech motors in Kurnool Town. I am giving cancellation letter February 11 in Dharmavaram branch .(showroom not responding cancellation)

iam requesting to refund my advance back Sir.
My contact number :[protected]
email ID VSwamy [protected]@gmail.com

No one is helping from last 1 month. fake promises and tat.. no. callbacks or assistance

Hi RE,

I own an interceptor 650 and facing issues with EIL and ABS light on the console.

Whenever I go for a ride the lights comes up and console lights goes off. After 30 secs everything will be fine and again the issue after one min.

I have visited RE service station many times but the issue was not resolved. Kindly help me with a resolution as soon as possible.

My contact number is [protected].

Thanks,
Damanpreet Singh

I have missing problem in my bike. And I did contact to the agency in sonipat haryana. And in wazirabad gurgaon service station. Amd leavey bike for 2 days in both the agencies. But now, the problem is that, bike is not even start ...and this problem i m facing since 1 month ...and now i am fed up with this bike...this company is royal enfield ...i think this is not able to suppot their customers. Whisch is not good.

I booked Meteor Supernova from Solitaire Automotive Noida Sec 63 store in July 2021. My bike delivery date was 12th October 2021. However after a lot of waiting period neither did I receive it nor got a prompt communication from store. After lot of frustration I decided to cancel the booking in Feb 2021 end. As told by store manager I should be getting refund in 10-15 days. But I am waiting for my refund till now. I am contacting every day...

Dear sir/madam, I have booked meteor 350 on 23/12/21 with 10k advance earlier they gave tentative date on 8/03/22 but no response from sales as well as customer experience team, after long follow up they have promised the delivery on 20/03/22 but again no response and not recieved the calls. Once the sales team picked the call you will get response that 'soon it will deliver sir' but no timeline nothing, infact they only don't know when it will deliver after again so many follow up calls now they given one more date that is coming 20th 20/04/22. I'm not expecting my advance here i need my bike. If the delivery takes time they have to inform while making advance payment. I have lost my precious 4 months still counting for the day! I need my bike within 20th of this month or else i need 1:5% refund that is 50k of compensation for my precious time that was wasted, mental stress they have given and emotion they played!
I'm expecting your immediate action here please.
Thank you

DATE :[protected]
LOCATION OF THE INCIDENT : ROYAL ENFIELD SERVICE CENTER -TEKNIK MOTORCYCLES, BANGLORE.

I had given my RE Himalayan for its second scheduled service on 11/04/2022.11:30 AM
There where several troubles with my vehicle especially about over heating and knocking sound from engine .
All the complaints where written down on the job card while giving for service by the representative and a kind request was made to the RE service representative to hand over the bike after service by same day evening. But RE representative said that they had too many vehicles for the day and my vehicle will be given on 12 /4 / 2022 only . This was agreed and i left the premises at 11:45 AM, 11/4/2022.
List of complaints written on the job card are as follows :

1) 2nd free service
2) OVER HEATING
3)RUNNING OFF in 2nd and 3rd gear
4) LOW PICK UP AND KNOCKING SOUND
5) FORK RUBBER and FORK SOND
6) VIBRATION
7)G/s
8)OIL CHANGE AND TOP UP
9)CHAIN CLEAN & LUBE
10) BWT
11)ALL BEARING AND HAND TIGHT

ON 12/4/22 several calls where made to the given phone number and there was no response from their end hence, I went directly to the service center by evening 4:30 PM.
When asked for the vehicle no one knew where the vehicle was, later after 10 minutes someone came and told me that they have taken it to wash .
15 minutes later they brought the vehicle in front of me and it was looking the same as how i had given it for servicing .
The vehicle was covered in mud near the engine area, the wheels, fork rubber and underneath the tank .
I asked the representative as how it is not clean even after washing for this he told me that there were no one in the center to wash it for today as everyone is on holiday, this made me angry and doubt whether they have done any job at all and i started inspecting .
I checked the chain for cleanliness and lube and it was not even touched, chunks of dirt and grease on it .
fork rubber was full of dust this indicated that they haven't even touched it .

To clear my doubt i asked the service representative to bring the technician who attended my vehicle .

He came after 10 minutes and when sked of what all jobs he did on this vehicle, this was his reply .

chain cleaned and tightened, oil toped up, brake pad cleaned and adjusted .

I asked him to look at the job card for the major complaints filled in it .
then he said for over heating we have toped up the oil .
I asked him whether he checked with the RE meter for any engine malfunctions .
Then he said yes he himself did it .
Similarly for each and every concern he only replied when i asked him about the concern .
but then i got him with me and showed him the vehicle for all the work he did .

He did not have anything to tell me after i showed him where and all he said he had touched on the vehicle.

To be clear nothing was done apart from they washing my vehicle with normal house hose and wiping it with greasy rag .

I refused to pay the bill but they forced me to pay the alignment charges (during second service )done on the vehicle .

When requested to see the sales manager the accountant shouted at me .and said he is not responsible for anything do what ever i wanted, go complaint if you want to i don't bother.

This is the customer service provided from authorized RE center . The real renowned machine lovers and gun makers .Such a shame.

My bike Block is damage 5 months new classic 350 I am very unhappy