Royal Enfield Complaints & Reviews

The rear brake of my classic 350 dark stealth black was jam on 16/04/2022 and RSA toe bike dated 17/04/2022, bike dropped by RSA at jaypee motors unit 2 naini prayagraj, at the time of submission the manager of service centre found that side stand and sensor was broken. After two days the service centre manager told me that your bike unable to start due to dead battery but the vehicle was checked by mechanic at jaypee motors in front of my brother 18/04/2022, but on 20/04/2022, vinay (employee of jaypee motor unit 2) to called me and told that battery is dead we are unable to start the bike. Today i have we visited and still waiting the resolve the problem of bike. I am totally frustrated and I mentally tortured, bear the monetary loss suffered by me. The behaviour of company and concerned staff was not good. I am still waiting from 11:00 am at jaypee motors unit 2 to resolve the issue. At the end i want my bike in proper condition without a single charges because of guarantee/warranty.

Iam Vaduguru Aruna. I booked Royal Enfield 350 gun metal grey on date 20 /1/ 2022, booking number BKG300507DE00104 in Dharmavaram Branch, but delivery get late, so I purchasing gun metal grey 350 classic in high-tech motors in Kurnool Town. I am giving cancellation letter February 11 in Dharmavaram branch .(showroom not responding cancellation)

iam requesting to refund my advance back Sir.
My contact number :[protected]
email ID VSwamy [protected]@gmail.com

No one is helping from last 1 month. fake promises and tat.. no. callbacks or assistance

Hi RE,

I own an interceptor 650 and facing issues with EIL and ABS light on the console.

Whenever I go for a ride the lights comes up and console lights goes off. After 30 secs everything will be fine and again the issue after one min.

I have visited RE service station many times but the issue was not resolved. Kindly help me with a resolution as soon as possible.

My contact number is [protected].

Thanks,
Damanpreet Singh

I have missing problem in my bike. And I did contact to the agency in sonipat haryana. And in wazirabad gurgaon service station. Amd leavey bike for 2 days in both the agencies. But now, the problem is that, bike is not even start ...and this problem i m facing since 1 month ...and now i am fed up with this bike...this company is royal enfield ...i think this is not able to suppot their customers. Whisch is not good.

I booked Meteor Supernova from Solitaire Automotive Noida Sec 63 store in July 2021. My bike delivery date was 12th October 2021. However after a lot of waiting period neither did I receive it nor got a prompt communication from store. After lot of frustration I decided to cancel the booking in Feb 2021 end. As told by store manager I should be getting refund in 10-15 days. But I am waiting for my refund till now. I am contacting every day...

Dear sir/madam, I have booked meteor 350 on 23/12/21 with 10k advance earlier they gave tentative date on 8/03/22 but no response from sales as well as customer experience team, after long follow up they have promised the delivery on 20/03/22 but again no response and not recieved the calls. Once the sales team picked the call you will get response that 'soon it will deliver sir' but no timeline nothing, infact they only don't know when it will deliver after again so many follow up calls now they given one more date that is coming 20th 20/04/22. I'm not expecting my advance here i need my bike. If the delivery takes time they have to inform while making advance payment. I have lost my precious 4 months still counting for the day! I need my bike within 20th of this month or else i need 1:5% refund that is 50k of compensation for my precious time that was wasted, mental stress they have given and emotion they played!
I'm expecting your immediate action here please.
Thank you

DATE :[protected]
LOCATION OF THE INCIDENT : ROYAL ENFIELD SERVICE CENTER -TEKNIK MOTORCYCLES, BANGLORE.

I had given my RE Himalayan for its second scheduled service on 11/04/2022.11:30 AM
There where several troubles with my vehicle especially about over heating and knocking sound from engine .
All the complaints where written down on the job card while giving for service by the representative and a kind request was made to the RE service representative to hand over the bike after service by same day evening. But RE representative said that they had too many vehicles for the day and my vehicle will be given on 12 /4 / 2022 only . This was agreed and i left the premises at 11:45 AM, 11/4/2022.
List of complaints written on the job card are as follows :

1) 2nd free service
2) OVER HEATING
3)RUNNING OFF in 2nd and 3rd gear
4) LOW PICK UP AND KNOCKING SOUND
5) FORK RUBBER and FORK SOND
6) VIBRATION
7)G/s
8)OIL CHANGE AND TOP UP
9)CHAIN CLEAN & LUBE
10) BWT
11)ALL BEARING AND HAND TIGHT

ON 12/4/22 several calls where made to the given phone number and there was no response from their end hence, I went directly to the service center by evening 4:30 PM.
When asked for the vehicle no one knew where the vehicle was, later after 10 minutes someone came and told me that they have taken it to wash .
15 minutes later they brought the vehicle in front of me and it was looking the same as how i had given it for servicing .
The vehicle was covered in mud near the engine area, the wheels, fork rubber and underneath the tank .
I asked the representative as how it is not clean even after washing for this he told me that there were no one in the center to wash it for today as everyone is on holiday, this made me angry and doubt whether they have done any job at all and i started inspecting .
I checked the chain for cleanliness and lube and it was not even touched, chunks of dirt and grease on it .
fork rubber was full of dust this indicated that they haven't even touched it .

To clear my doubt i asked the service representative to bring the technician who attended my vehicle .

He came after 10 minutes and when sked of what all jobs he did on this vehicle, this was his reply .

chain cleaned and tightened, oil toped up, brake pad cleaned and adjusted .

I asked him to look at the job card for the major complaints filled in it .
then he said for over heating we have toped up the oil .
I asked him whether he checked with the RE meter for any engine malfunctions .
Then he said yes he himself did it .
Similarly for each and every concern he only replied when i asked him about the concern .
but then i got him with me and showed him the vehicle for all the work he did .

He did not have anything to tell me after i showed him where and all he said he had touched on the vehicle.

To be clear nothing was done apart from they washing my vehicle with normal house hose and wiping it with greasy rag .

I refused to pay the bill but they forced me to pay the alignment charges (during second service )done on the vehicle .

When requested to see the sales manager the accountant shouted at me .and said he is not responsible for anything do what ever i wanted, go complaint if you want to i don't bother.

This is the customer service provided from authorized RE center . The real renowned machine lovers and gun makers .Such a shame.

My bike Block is damage 5 months new classic 350 I am very unhappy

I have been a customer since 2000's. I have purchased an classic in Oct2016 and the run till now was just 30000 and i take care of the bike too way good. Recently i have seen a crack in the silencer and went to the showroom to show to the service people and they even got shocked after seeing this as the bike is in perfect and yet this happened. I just wanted to question this Royal enfield team..Is this the way you are building your vehicles. Within 6 years and me maintaining the vehicle at that good ..Just because you are manufacturing it worst..I need to get a new one and yet don't know how many days it stays . This is not just with me.Its happening with many people.. Hail RoyalEnfield🙏🏻🙏🏻

I was purchased classic 350 bs6 befor 20 days ago from Anjali automobile South Delhi from the day 1st I was facing some issues like oil leakage and from tube air leakage both problem is manufacturing faulty I was going many times to showroom but staff getting aggressive and telling lies all the time they just doing time pass no body take it serious worst experience form Royal Enfield

This is with reference to complaint no. 2850418.
After the directions from Royal Enfield service provider, i approached to mount bird service centre for oxygen sensor check up, they said it is ok there is no need to change it.
But now when malfunction indicator was again blinking, i approached again to the same service centre, this time they it needs to be changed but i have to pay for that or i should approach to nowgam service centre as the bike was purchased from there only.
As i communicated the matter to Mr. Hyder, his response was very rude and at the same he refused for the service.
Now it is requested to your goodself please redress the grievance at an earliest.

Dear Sir, I bought a new standard bike from royal enfield in February 2021. Now it has covered a distance of 15000 km. Today I had given the bike for 4th service(kaizen motors kochi) they told me that chain sproket teeth is broken.
And also after first week after purchase of bike my silencer color had changed to darken yellowish now it is past 1 year, condition is so worst, I had informed services team several times they are saying that it is common.
I had bought this bike for Rs 1, 57, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is KL-32 R 3810. The photographs showing the broken teethes of sprocket are attached herewith. Please do the needful. Regards, Dear Sir, I bought a new standard bike from royal enfield in February 2021. Now it has covered a distance of 15000 km. Today I had given the bike for 4th service(kaizhen motors kochi) they told me that chain sproket teeth is broken.
And also first week after my silencer color had changed to darken yellowish now it is past 1 year condition is so worst. I bought this bike for Rs 1, 57, 000 and for this cost it should give some minimum life to its parts. I think the low cost bikes available in the market will give more life to parts than this. I am completely unsatisfied with this. My bikes registration number is KL-32 R 3810. The photographs showing the broken teethes of sprocket are attached herewith. Please do the needful. Regards, Ajmalnazer maheen manzil house, Pattanakkad, P.O., - 688531.
Ph[protected]

I had given my RE classic 350 for service in DCS motors (tollgate branch), Chennai on April 2nd (Saturday) and I was promised a delivery on April 4th (Monday). But when I visited the service centre on Monday, they gave me very lame reasons and asked me again for the services that has to carried out in the bike. The same happened on Tuesday evening and they requested me to come on Wednesday evening (6th April). When I visited the service centre on 6th April, I was made to wait for 40mins and was informed that there is some issues with billing. I lost my patience and asked the service person to deliver my bike on the same day for which I was made to pay Rs. 7, 500 and was told that by Thursday morning (April 7th) they will generate the final bill and if the bill is less than Rs. 7, 500, they will refund my balance amount. When I tried to reach the concern person on Thursday & Friday, there was no response. I had to visit the service centre again on Saturday (9th April) and was made to wait for 1hour 10mins before getting the balance amount which was approx. Rs. 1800. Being a customer of Royal Enfield for more than 5 years, I have never experienced anything like this. Worst customer service experience I have faced. And I will ensure that myself and any of my friends will not be visiting the Royal Enfield Service Centre again only because of the Service that I have received in the last 1 week.

Hi team, I have recently purchased a Royal Enfield continental gt 650. It has been around a month. I have noticed that my motorcycle tank has yellow paint like markings. I have talked about this with the showroom executive but he was not cooperative. He has denied my request and is blamming me for the markings. Since the markings are not visible to white light I missed it during delivery. Kindly help me with my issue

My speedometer clamps are broken. There was no bike fall nor any harsh impact. Now it's completely balanced on cables. Can anyone escalate this.
Bike: thunderbird 350
Model Year: 2018
Reg No: KL40Q1508
Mobile Number: +91 [protected]

Please can this be escalated immediately.
Earlier i would vibrate but this time it's completely out.Photos attached

In Bangalore magadi road HSR service centre employees not working in standard way as professional. I have my bike for first service after that engine was smooth as early and gear box not working properly, really I felt my bike engine is now sounds like old 6yrs bike... It's really bad for royal Enfield brand customer service is not good and not providing good quality service ... I am feeling really sad for purchasing bike after first service.

I bought a Royal Enfield Meteor from one of the franchises of Royal Enfield
Registration No. : TN20DB0567
Model: VQFR60SL Royal Enfield Meteor
Engine No. : J3A5FBM2031922
Chassis No. : ME3J3A5Classic 350 REDDITICH RED

Incident 1: Pre-Inspection by Service adviser
Interface with: Mr. Unknown Id Person He didn't tell his name Gap Motors
No 147, Kausthubham PH Road, Ondikuppam Manaval Nagar
Tiruvallur Service center,
The service adviser guy possesses the worst attitude that I have ever seen. He thinks he is in the upper hand over the customer himself. He misguided me on every single path of my pre-service formalities. The way this person spoke to me was just pathetic.

Incident 2: The service technician after examining my bike advised me the
following :
1, oil Change
2, Break Pad replacement (i was shocked how can a brand new Royal Enfield get a brake pad complaint needing a spare part change in 7000 km )and other few more labor work
Trusting his suggestion I left my bike for service and approved his suggestions
Defect: Collected the bike on the same day
after paying ₹ 1204.23 (inclusive of Gst) INV006599DE02108
To my surprise I was shocked to notice that the brake pad was not changed, it was cleaned and again fitted with the same old one...,
Then the engine oils were not drained and filled with fresh oil.
On the hour of delivery, I observed the brake pad was my same old pad, I made sure that I take Mr. Unknown service advisor was notified about the same. The very response which I got from him was, "sir, the brake pad never comes in a sealed pack and there is dust and it looks old " The mechanic at the showroom insisted on giving money to him as goodwill while taking out the delivery of my bike.

Incident 3: Free servicing and labor works
Defects: overheating because of not changing the oil, improper invoice without a signature, no proper tools were used for removing the brake pad, poor servicing quality, and charging on polishing which was never done.
I questioned them and asked for the service manager or the branch head to speak with. But nobody bothered to attend to me. Then I called up the service guy to understand the fact, but no proper response after making the payment.

Incident 4: Customer care unit
I had raised a complaint regarding the same to their customer care team via Email and Voice ., with Compliant id number :CAS[protected]Z6Z9T1 dated 4th April and it was closed without my knowledge on 5th April and reopened on the same day with the new Compliant number CAS[protected]J5L3L4 However, the company people tried to close the compliant in the system by themselves without concerning me at any point. I shelled my savings not to hear or suffer these issues as normal. I bought RE because I trusted the brand.

Incident 5: No Covid Protocol Followed, No proper Uniform was given to the service staffs, Unfrofesional behavior, and language, No ethics while talking to the customer, they used unparliamentary language so rude and abusive as to be unsuitable to discuss in this forum, they used a normal nail and cutting plier instead of a small hammer to remove the brake pad.

This sort of experience even after paying 2Laks for the bike and service didn't expect the service support like this These defective parts are what I am carrying from 1 st April 2022 and nobody cares to resolve things. Despite me putting the complaints on various social networking sites, nobody bothered to take concern me.

I request the Royal Enfield team to take necessary actions against Gap Service center and its employees. I have been facing mental harassment since 1st April 2022.

Necessary Documents, videos, and photos evidence are available

I have purchased RE classic 350 in avahan motors in Bengaluru on 18/03/2022. The same day with two kilometer ride experienced heavy heat in my leg when I put my vehicle for fuel filling. Very next day, my leg got injured and wounded with heat from exhaust. AFTER 500KM / first service, still I am facing the issue. Recently heard engine blast in Andhra. I am not happy with this heat issue. Need to understand dissipation parameter and check whether it is defect in bs6.

[protected]

I booked classic 350 marsh grey on 15th October 2021 from Solitaire Automotive sector 63, noida. They told me that I will receive my bike within 2 months. Till 28th feb 2022 I did not received my bike. Then on 1st March I cancelled the booking. Mr. Radesh told me that after otp you will recieve the cheque within 10 - 15 days.
I did not received otp for 2 days then I called customer care they registered a complaint then on 4th March...