Dec 02, 2015
Updated by sarmapappu I am P.S R S SARMA working at
Hyundai motor india engineering Pvt Ltd as an Assistant Manager.I have been using Classic 350 cc vehicle since 2 1/2 years.Recently 20 days back i have gien my vehicle for servicing at
Royal Enfield (Kompally branch).For that serviving particularly they charged 9000/- for general servicing and changing of spare parts like chain, chain sprockets, break liners, and for vehicle front and rear wheel alignments.after servicing i found different sounds from my vehicle while changing gears and while applying breaks, my battery got discharged, then i have gone to the service center and complained regarding that.they took my vehicle and told that it takes 2 more days to resolve.after completing that again i took my vehicle back but the problems which i mentioned are not solved at all..since then i took my vehicle for 2 more times to them, the same thing got repeated.Atlast 4th time when i took my vehicle again they told that clutch plates have to be changed .for that they charged 2200/- again and my battery got completly discharged so that i can't even start my veicle.Even after changing the clutch plates i found some sounds coming from by byke when i change gears. the service of royal enfileld at this branch is completely careless and after servicing a vehicle they are not at all bothered to test ride the vehicle to check whether the problem got solved or not..i totally paid 11200/- for servicing my vehicle .but the problems in my vehicle have'nt got solved at all
My Details are : P.S.R.S.SARMA
Vehicle No : AP 29 AY 9135
Contact No : +91-[protected]
Dec 22, 2015
Updated by sarmapappu TO WHOM SO EVER IT MAY CONCERN,
After registring a complaint, I got a cal from SVR engineering (
royal enfield service center), I took my byke to them.They checked the complete vehicle for fifth time and again they asked me to change the bushes in front shock absorber (Rs1150/-) and completely replace the rear suspensions .Iam so surprised that before giving my byke to their service center my vehicle has very few problems after their servicing lot of problems started in my vehicle costing me more than 15000 at once.
If i question them regarding the new problems araised, they are obviously saying that
Royal enfield vehicles have more complaints these days and the vehicles are more delicate when compared to older ones.
I have been using it since 21/2 years and i didnt expect to change the complete rear suspension as my vehicle ran under single hand since all these days.
*****The servive center lacks experienced technicians who are capable of solving problems rather than doing general servicing*****.
Till date i spent 11200/- for a single service, but no problem in my vehicle got solved which i mentioned them initially.
*****Problems existing in my vehicle after 4 TIMES servicing are :
1) Oil leakage
2) Front vibrations (mentioned at the tym of servicing, Now this time they are asking me to change the front suspension bushes)
3) Vehicle wiring problem ( After replacing new battery in my vehicle it got started)
4)When applying 1st gear sounds come fro gear box(for this they replaced cluctch plates ans pressure plates(Rs 2200/-)eventhough the proble exists)
****ice center people told that they charge xtra money will be charged to solve these problems***
******Bought
Royal enfield byke with very high expectations but these kind of worst servicng and Problems in byke suppressing them all*******.
Hoping for your perusal to solve my problem
Thanking you,
My details are :
Name : P.S.R.S.SARMA
VEHICLE NO : AP29AY 9135
MOBILE NO : +91-[protected]
EMAIL ID : SURYA.[protected]@
GMAIL.COM
Dec 23, 2015
Updated by sarmapappu TO WHOM SO EVER IT MAY CONCERN,
After registring a complaint, I got a call from SVR engineering (
royal enfield service center_Kompally, HYD), I took my byke to them.They checked the complete vehicle for fifth time and again they asked me to change the bushes in front shock absorber (Rs1150/-) and completely replace the rear suspensions .Iam so surprised that before giving my byke to their service center my vehicle has very few problems after their servicing lot of problems started in my vehicle costing me more than 15000 at once.
If i question them regarding the new problems araised, they are obviously saying that
Royal enfield vehicles have more complaints these days and the vehicles are more delicate when compared to older ones.
I have been using it since 21/2 years and i didnt expect to change the complete rear suspension as my vehicle ran under single hand since all these days.
*****The servive center lacks experienced technicians who are capable of solving problems rather than doing general servicing*****.
Till date i spent 11200/- for a single service, but no problem in my vehicle got solved which i mentioned them initially.
*****Problems existing in my vehicle after 4 TIMES servicing are :
1) Oil leakage
2) Front vibrations (mentioned at the tym of servicing, Now this time they are asking me to change the front suspension bushes)
3) Vehicle wiring problem ( After replacing new battery in my vehicle it got started)
4)When applying 1st gear sounds come from gear box(for this they replaced cluctch plates ans pressure plates(Rs 2200/-)eventhough the problem exists)
****Service center people told that they charge xtra money will be charged to solve these problems***
******Bought
Royal enfield byke with very high expectations but these kind of worst servicng and Problems in byke suppressing them all*******.
Hoping for your perusal to solve my problem
Thanking you,
My details are :
Name : P.S.R.S.SARMA
VEHICLE NO : AP29AY 9135
MOBILE NO : +91-[protected]
EMAIL ID : SURYA.[protected]@
GMAIL.COM
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