Here is my unforgettable thunderbird story
I purchased this bike in 2013. After running it for 1000 kms within 2 months i started having the first problem which the electrical lines were bad and when i parked the vehicle on a rainy day it didn't start after it. So i called the below service center for them to look at it.
They fixed the electrical issue and after a week i brought the bike back and ride it for few weeks and after that it stopped working. Means it will run for a minute and then it stops immediately. So again the service center took the bike and found the battery is gone bad and the odo meter also not working. So now they kept the bike for almost 4-5 weeks and brought the bike back with a spare battery saying now it will work but since the odo meter is not working i cannot ride the bike since i do not come to know how many kilometers i ran to give it for service. So took the bike back to them and told them to keep the bike until it is getting fixed. It is been almost 2-3 months they took to get the part to get it fixed. After spending almost 1.5 lakhs rupees on a bike i couldn't able to use it even for couple of weeks continuously. And there is no good response on the problem also.
Again it ran for 1 year without any problem (I don't ride too many kilometers). After 1.5 years again the following problem happened.
1. The backwheel was shaking (Checked the alignment and it was good. Except there is a bush that was having some issues is what they found)
2. Hearing lot of noise on the chain (They said it is because the chain has lost itz temper. But i don't understand how come within 2 years it can go bad)
3. The silencer and it's associated parts getting rusted (I do keep it clean without any moisture after i do water wash and my neighbours having the same model doesn't have this issue)
4. The odo meter got cracked (Without any reason it started getting crack on the edges. It was replaced with new one after i had issue with my original one 1 year back)
These were ok since i was able to ride the bike. But after that i got a some major issues which made me think if this will ever stop or what. When i ride inside city, couple of times it stopped in the middle of the road. And finally found the fuse were going bad. After replacing then it was running ok.
Then the final one struck, where i was not at all able to start even after replacing multiple fuses. A roadside assistance service person from enfield came and looked that the wiring was too bad that it is short circuit the whole thing. (I had similar issue in the past a year and half back and what they mentioned at that time it was that it has some broken wires which got fixed.)
So now i have to tow my bike to the service station and left the bike for service.
And after replacing the battery and the complete wiring (Which i had to pay since it is out of warranty) it started working ok. But it didn't last for long. Sometime while i'm on the road if i apply the back brake it doesn't apply at all (Not even 1%) i had to manage only with the front brake. Luckily i was going very slowly. I complained about that but they couldn't find anything wrong. They said everything is perfect.
Then somehow managed to run the vehicle for some time.
I have driven the bike only for 12000 kms. I do the regular maintenance service as suggested every 3000 kms. And last week i went for the 12000 km service and had a surprising list of the issues which was listed by the service center worth around 6700 rs.
1. Fork oil change both legs
2. Master cylinder assembly front disc nt lever
3. Major kit rear caliper
4. Disc brake overhauling
After the service here's the condition of the the bike.in addition to that the bike stopped in the middle of the road with the battery down completely even thought the battery is very new (Around 1 year old). I have changed the complete wiring since i had lot of breakdowns in the past. Changed couple of times the battery. The odo meter was defective. Rusting all over the body. Skidding of tyres. Etc
And this is the quality of the material and service you are giving to the customers. I bought this bike with the passion but now i really regret why i bought this. I have been complaining since i bought the vehicle (From the first 6 months onwards). And still the problem continues. I'm really really tired of all these things and raising my concern again and again.
Now again it stopped working. Meaning i cannot start. What they tell the reasons are. Don't use side stand. Don't start the bike with button start. Don't leave the bike without starting for more than a day. Like that lot of don'ts i don't know if they are making a bike or some toy. Even with the bikes costs 40000 rs are working fine how come such a huge cost bike with reputed name can have problem like these.
Now i really really gave up. I don't know where to complain and what to do. This is a pathetic problem of a normal customer in india when they buy item with their hard earneed money.
I'm really really really disappointed with royal enfiled. For sure i can see the fortune of enfield going forward it it goes like this
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