[Resolved]  Royal Sundaram General Insurance — claim cheating

My car was met with a accident and front part (Bumper, suspension, tyre) of my vehicle got damaged. I had bumper to bumper insurance (Everything should be covered) at royal sundaram so i claimed through insurance. The insurance guy inspected my vehicle and the claim has been processed. Here the issue begins.
Issue 1: the insurance company has not given full payment for tyre as
Insurance guytold the company that they will be providing only the
Market price for the tyre and not the company's price.
Issue 2: the consumables charges has not been given. (Bumper to bumper
Insurance means everything should be covered)
Issue 3: gear oil should be changed as it is leaking due to accident. The
Insurance didnt gave approval for that..

In this case, what is the meaning of bumper to bumper insurance. And the claim process is very slow. They have taken 1 week time to process the claim and there is no proper follow ups and responses from the company.

People.. Pls avoid taking this insurance from these companies. They are big cheaters
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Jan 1, 2018
Complaint marked as Resolved 
Royal Sundaram General Insurance customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2017
Royal Sundaram General Insurance Customer Care's response
Hi Senthilk, sorry for the inconvenience caused. Please share your policy details with us so that we can help you better.
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