Royal Sundaram General Insurance — claim service

Address:Mumbai City, Maharashtra

My 2 wheeler policy no is vmpb[protected]. I had kade online complaint on 12.03.2017. Regarding claim for damaged done to my vehicle. Mr. Santosh surveyor had inspected my vehicle same day by 1500 hrs. But surprisingly till now he has not taken any action.. Upon that on 16.03.2017 he is taking me my policy is not showing online. Then again on 16.03.2017 he is telling me that send me screenshot of your original rc then only i can proceed.. I have to know the claim amount so that i can claim the same amount t from front person.. But this is making me upset.. Today i received msg from royal sundaram that my policy claim no is so and so and i can give my vehicle for repair.

This is what response royal sundaram staffs give to their clients..
I am helpless
Please help me.
My. Mobile name is ranu sharma and contact no is [protected]
Was this information helpful?
No (0)
Yes (0)
Royal Sundaram General Insurance customer support has been notified about the posted complaint.
Mar 17, 2018
Updated by Ranu_210
Dear Customer, Your vehicle has been inspected by us on (12/03/18 15:00). You may get in touch with your repairer for further updates. Surprise thus sms I received today..means my 5 working days got wasted for no reason??
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Sundaram General Insurance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    241
    Pending
    0
    Resolved
    155
    Royal Sundaram General Insurance Phone
    +91 44 7117 7117 [Corp Office]
    Royal Sundaram General Insurance Address
    Vishranthi Melaram Towers, No.2/319, Rajiv Gandhi Salai (OMR), Karapakkam, -, Chennai, Tamil Nadu, India - 600097
    View all Royal Sundaram General Insurance contact information