Royal Sundaram General Insurance — Complaint about poor service

Address:

473,Street No 1 Jhanda Chowk Village Ghevra Delhi

I have purchased a insurance policy for my vehicle DL 9 CA 8610 5 on in January where as I want to get a claim in May so I registered a claim with the help of Maruti workshop near my location but in the time of claim the company denied the claim and mark it no claim because of their improper documentation and I have to wear all the charges that are needed to be paid because of the repair according to the company I have three policy that is zero depreciation policy and another one from Bajaj Allianz that is third party policy in which I have made no claims I have proper documents for the policy and the policy is valid till 19th of September 2023 which is from Bajaj Allianz during the time of purchase of the insurance from royal Sundaram I have asked by the insurance that have you made any claim in the previous policy so I encounter that in the policy which is bought from Bajaj Allianz I have not made any claim things I have both the policy so I stated that no I have not made any claim in the previous policy and give the reference number of Bajaj policy on the basis of the day no claim bonus of 25% but in me when I was filing the claim they ask me to return the money which I have taken as no that amount also where as that amount belongs to me only and this is how the insurance company is not treating the customers with appropriate claim handlings they don't want to approve the claims on the basis of डरे डॉक्यूमेंट डिस्क्रिपेंसीज.