[Resolved] Royal Sundaram General Insurance — fake feedback by survey officer

snavya

Address:

Sonipat, Haryana, 131101

This is amit kumar, to bring in your kind notice a pathetic customer experience been delivered by one of your surveyor officer - mr. Pankaj rohilla.
I met with an accident dated 6/11/18, while driving towards my residence at sonipat from my office (Delhi). Once reported i took my car to hari sons automobiles - panipaton 9/11 for claiming the loss and breakage occurred.
The insurance file was straight way disapproved by the subject surveyor, stating this is an old claim. Now this comes to me as a utter surprise and nuisance as to how you guys can reject the claim by giving such lame excuses. Just to add on i am using your services since last 3 years and if in case this was an old damage as mentioned by pankaj you guys would have marked it straight way while renewing the policy

I want an urgent call back fro one of your senior authority and ensure to get the claim passed and processed on urgent. This is serious harassment and is not expected from a brand like royal sundaram and for sure not gonna use or recommend your services to anyone in future.

Amit - +91- [protected]

Was this information helpful?

No (0)

Yes (0)

Dec 17, 2018

Complaint marked as Resolved

Royal Sundaram General Insurance customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Royal Sundaram General Insurance Customer Care's response Hi Amit, we regret the inconvenience caused to you. Your details have been noted down and will be forwarded to our concerned team who will look into your experience and get back to you soon with an update. Meanwhile, your patience and trust in us will be highly appreciated.