[Resolved] Royal Sundaram General Insurance — hoax in insurance claim

bansal1988

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh, 500032

I have a motor insurance with royal sundaram with a zero dip bumper to bumper cover. My car damaged in an accident in which it was damaged at three places and when i submitted for a claim the executives starting fighting and using foul language when i asked them to clarify on not accepting the claim. They are not ready to accept the claim and also asked me to give proofs of the accident, wondering i would rather not worry about my condition after the accident and first click pictures for them to prove the accident.

I wish i could get my rights in this after paying for the insurance considering they would help me in case when needed as for what a person buys insurance.

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Sep 29, 2018

Complaint marked as Resolved

Royal Sundaram General Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Royal Sundaram General Insurance Customer Care's response Hi Bansal, we regret the inconvenience caused. We request you to please share your policy details at customer.[protected]@royalsundaram.in so that we can look into the issue. We assure you that customer's convenience is our priority & our team will get in touch with you.

Aug 29, 2018

Updated by bansal1988 I have sent the email as suggested, hope you can resolve it else the damage is already done. Although I ahve already suggested my organization against buying insurance fro "Royal Sundaram".

Verified Support

Aug 29, 2018

Royal Sundaram General Insurance Customer Care's response Hi Bansal, Our team tried to locate you but couldn't get in touch with you. Kindly share your policy details here.