Royal Sundaram General Insurance — insurance claim

Address:

Chennai, Tamil Nadu, 600024

Hi this is anush kumar. With a heavy heart full of grief i am sendin to consumer complaints which i believe is the last option for me. I am from chennai. I am very much dissatisfied, mentally stressed and disappointed with the service of royal sundaram general insurance company. It has been more than 2 months my car mercedes benz tn 09 cp 2000 is still in service center perungudi and i'm waiting for justice. I have already submitted the claim form (Reason rodent bite) on the month of october.

Both royal sundaram insurance surveyor and titanium benz technician has confirmed that there is rat bite clearly evident on the steering rack area!! The technician even sent me a photograph of rat bite immediately as soon as the vehicle reached workshop also via telephonic conversations. But royal sundaram insurance company is wantedly denying to give approval however we have included rodent bite coverage in our insurance and that our insurance is comprehensive. Also they took 2 months to give me this denial letter which is considered as a very late response for an insurance company to respond. My vehicle mercedes benz e class 220 is there in perungudi service center for months because of royal sundaram's fraudulent act.

Their customer care is also not responding me properly, not even once. I have all evidence to prove that they are wantedly denying my insurance claim. I have proofs via photos and telephonic conversations. I have contacted the royal sundaram surveyor and he also confirmed that there is a rat bite but i'm puzzled why they don't approve my claim. They are not even willing to give a copy of my claim form or their surveyor report copy. Now i am asking them a clear denial letter stating that there is no rat bite in my vehicle but they are not ready to mention the word rat bite. This clearly shows the low standard of their company. No response for my mails or customer care complaints. Atlast when i met the concern officials they say "go legally or call any press or media person we are least bothered because our company is huge".
As a normal day to day customer i'm strangled with a company like this nor can i voice out my opinion. Then think of poor people who fight with this fraud company.

Just called them from a different number enquiring for new insurance they say they cover all sorts of rodent bite. But when it comes to existing customer they cheat people miserably. I don't want anyone to get fooled atleast from now on so please spread awareness. Join hands to avoid fraud companies. Spread awareness about this fraud company and help me get my approval.


Attached with this mail the rat bite picture, my comprehensive insurance copy, officially titanium mercedes benz mail which was sent by technician and the policy copy,

Concerned royal sundaram person who is denying this claim wantedly is thamaraiselvan

Mr. Thamaraiselvan +91 [protected]