[Resolved]  Royal Sundaram General Insurance — insurance manager of royal sundaram general insurance and machino techno

TO,
The Manager,
MACHINO TECHNO SALES LTD.

Dear Sir,
Today (31/08/18) had been to Machino Techno Darga Road Service Centre for a repairing work of my Swift Dzire VXi (WB 08C 2808). One of the representative of Machino Techno came and asked politely about my problem. I gave him all the details and also told him that I have renewed my insurance (ROYAL SUNDARAM GENERAL INSURANCE- MOP5216551) on 24/08/18 as my said policy is going to expire on 15/09/18, Also I have received various calls from the other companies as well as Machino Techno to get it renewed before getting it expired. The said representative said that as I have renewed my policy I will not be getting any insurance benefits from my said old insurance as NCB (Rs 1, 263/-) has got included into my new renewed insurance.
My query is that as my insurance is getting expired on 15/09/18 then why should I will be not getting my benefits from it and why your company and others disturb us to renew the insurance as early as possible without giving us proper details that if I renew my old license earlier I will be not getting benefits from it later though I have the expire date.