Royal Sundaram General Insurance — regarding the e payment

 
1 Review
Bangalore South, Karnataka, India
 Vishy1968 on Nov 13, 2019
My policy HE[protected] renewal was done by using your portal and I paid the premium Rs 6765 twice as the portal did not work properly and there is no information from the customer care team as to when the EXTRA amount of mine will be refunded back.

The toll free customer number is worst...have you ever used it before telling others to use ?

The website is not user friendly. The e payment mode in portal is atrocious.

The support people have no clarity regarding the extra payment I made.
Does it take so much time to resolve this kind of issues? Is this professionalism?

Complaint Status


[Nov 14, 2019] Royal Sundaram General Insurance customer support has been notified about the posted complaint.
Verified Support
Royal Sundaram General Insurance Customer Care's response, Nov 15, 2019
Hi, this is concerning to hear, and we regret the inconvenience caused. We have noted your details and have forwarded it to our team. Be assured, they’ll look into the matter and assist you accordingly.
Verified Support
Royal Sundaram General Insurance Customer Care's response, Nov 18, 2019
Hi, we would like to inform you that our GR team is looking into the request and they shall respond at the earliest.
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    43%
    Complaints
    197
    Pending
    22
    Resolved
    78
    phone
    +91 44 7117 7117 [Corp Office]
    location
    Vishranthi Melaram Towers, No.2/319, Rajiv Gandhi Salai (OMR), Karapakkam, -, Chennai, Tamil Nadu, India - 600097
    Royal Sundaram General Insurance - regarding the e payment