Royal Sundaram General Insurance — regarding the e payment

Vishy1968

from Gurgaon, Haryana

Address:

560085

My policy HE[protected] renewal was done by using your portal and I paid the premium Rs 6765 twice as the portal did not work properly and there is no information from the customer care team as to when the EXTRA amount of mine will be refunded back.

The toll free customer number is worst...have you ever used it before telling others to use ?

The website is not user friendly. The e payment mode in portal is atrocious.

The support people have no clarity regarding the extra payment I made.
Does it take so much time to resolve this kind of issues? Is this professionalism?

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Royal Sundaram General Insurance customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

Royal Sundaram General Insurance Customer Care's response Hi, this is concerning to hear, and we regret the inconvenience caused. We have noted your details and have forwarded it to our team. Be assured, they’ll look into the matter and assist you accordingly.

Verified Support

Nov 18, 2019

Royal Sundaram General Insurance Customer Care's response Hi, we would like to inform you that our GR team is looking into the request and they shall respond at the earliest.