[Resolved]  Royal Sundaram General Insurance — royal sundaram not paying insurance claims

My wife kalpana chatterjee was a cancer patient from the beginning, since 2013. Her policy had been increased from rs.1, 000 to rs. 2, 000 per day, in april 2013. Royal sundaram had paid me until june 2014 at the rate of rs.2, 000. During renewal in july 2014, their clerk had asked for rs. 3, 400 premium approx. For daily benefit of rs.1, 000. When i pointed the mistake and paid the additional premium of rs.2, 600 premium approx. They had confirmed by letter on 14th july 2014 that the daily benefit had been revised to rs. 2000, from rs.1000.

I have written to them several times and spoken to mr. Balaji and other people so many times during the period of mar 14 2017 to dec 2017. They have not given any reason for not paying rs. 2, 000 daily benefit, during the period[protected]. From 2016, they have started paying rs. 2, 000 daily benefit.

I am very surprised at their indecent attitude towards your customers. Royal sundaram claims to be the first insurance company in india, and is this how they treat their customers by not paying them?

When they had made a mistake sometime in feb 2013 by paying me rs. 30, 000 instead of rs. 15, 000, as the daily benefit at that time was rs. 1, 000. I had returned the additional rs. 15, 000 to them.

Also, they need to refund rs. 9, 000 approx. That is due to me for the period[protected].