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[Resolved]  Royal Sundaram General Insurance — the customer care number is dysfunctional

I am a returning customer to royal sundaram for car insurance. Sorry to tell that customer care contact number[protected] is out of service when i tried for almost 10 times on 16-may 2019. This has happened almost two weeks back also. Later i have also complained about this to one of the insurance advisor who called me to confirm my renewal. I haven't yet renewed the policy. But i would do so only if you are awailable on your customer care phone number... Means the number should be working. I know they would come up with industry standard phrase "we are sorry for the inconvenience caused", i attach no value to the phrase. As a motor vehicle insurance company the number would be the one we call at the time of a crisis. If it is not functional /inaccessible most of the time, what use is taking a policy from royal sundaram let alone renewing one?
Complaint marked as Resolved Jun 20, 2019

Complaint Status

[May 16, 2019] Royal Sundaram General Insurance customer support has been notified about the posted complaint.
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Royal Sundaram General Insurance Customer Care's response May 20, 2019
Hi Amrutham, this is concerning to hear, and we regret the inconvenience caused. Request you to please share your contact/Policy details at customer.[protected] so our representative can connect with you at the earliest to resolve your issue.
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    Royal Sundaram General Insurance Phone
    +91 44 7117 7117 [Corp Office]
    Royal Sundaram General Insurance Address
    Vishranthi Melaram Towers, No.2/319, Rajiv Gandhi Salai (OMR), Karapakkam, -, Chennai, Tamil Nadu, India - 600097