Royal Sundaram Insurance — Not Accepting for renewal as i am policy holder from 5 years.

Address:

Visakhapatnam, Andhra Pradesh

Hello Royal Sundaram, I am Ravi Dasamantula, policy no: FY[protected] Policy has expired on 29/07/2015. But till now I was not notified from Royal Sundram through Email or letter or SMS or Phone call . I was thinking due date is there and at that time amount is going to be deducted automatically but it was not so. Yesterday 02/09/2015 while checking my mails, noticed that the policy has been expired then immediately chatted with KARTHICK online associate, told whole story and I requested him for to arrange a call back initially he rejected telling it is not possible, later when I told I will email that whole chat to your superior then he agreed to arrange the call back but no call has been received till now . Today 03/09/2015 also chatted with KARTHICK and asked the status on call back, he said not possible to arrange call back . I don’t understand what is going on from your end what kind of service it is now and never experiencing this type of bad and worst services from ROYAL SUNDRAM. After Talking KARHICK, called up customer care. Spoke to Vinay, he said the same story like KARTHICK and I told him that there should be some kind of intimation to the customer but no such notification made from your end and he is said sorry for that. Finally I am asking you that …is it any kind of trick that makes you not to renewal the policy of a long run customer has he is going gain some additional benefits? Most of benefits which is going to be covered so far will become zero in my case and that is not fair. Last year service is good from your side, you made a call and excepted renewed the policy two months later of expiry date and now I ask you why it is not possible now. If there are any changes then you need to notify to the customer right? Please answer to my question.