Royaloak Furniture — damage product

Renih28

from Mumbai, Maharashtra

Address:

560016

Ordered Jupiter Wardrobe 3DR - BOK from Royal Oak showroom (Bangalore Sarjapur Road) on 1 July 2018, Product was delivered on 24th July 2018. Top- Piece was damaged during transfer/delivery, Complaint was raised on 27th July 2018, Complaint Number is 4326, received no updates from Customer Care/Service Team. Worst Customer Service Experience Ever on Calls!!

I got a call today after posting the above on Facebook, but the Customer Service hung up on me. I asked the installation guy to reach out to us anytime after 6 PM and he said cannot guarantee time, If that's the case then why was the Product delivered at 9:15 PM? Royal Oak Customer Service is the worst I have ever spoke to... Need a SOLUTION Please help

I dont need your wardrobe, take the product back and process my Refund

Email - [protected]@gmail.com

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RoyalOak Furniture customer support has been notified about the posted complaint.

Aug 07, 2018

Updated by Renih28 Hi Team,

Got a call from the Technical Team today dated 6th August, he promised to come today and fix it and later when we reached out to him at 6PM, he said it will not be done today and can only be taken care tomorrow. I just dont understand what is going on here!! I need this product to be taken care and money to be refunded

Aug 07, 2018

Updated by Renih28 Complaint Number is 4316