Royaloak Furniture — Damaged Dining Table Naples Italian Wooden Dining Set 6S

Address:

Udaya's South End Flat No 101 Plot 97&98 Jubilee Gardens Road No 7

I was given a substandard, broken dining table that started to bubble up from Day 1 o[censored]sage

Most recent Email -12/17/2020
Mr Sunil Mathews / Customer Care

This email if not responded within 24 hours will be considered as deemed notified

Purchase Date: Nov 17 2020
Order I'd :- ROY0080821
Customer Name:- Premasai Raghuram Konduri.
Mobile number of the customer: 800xxx113
Email address: raghuram.[protected]@gmail.com
Latest pictures of the used and damaged product delivered in the name of new table by Royal Oak

I have just spoken to YV Santa Rao - 094xxx16832 - Cyber Crime Department - Gatchibowli

I am asked to gather all the information, along with terms and conditions of products under commitment of warranty by Royal Oak.

Please expect a written complaint by this weekend. I am assured that I will be helped to recover the actual cost and cost of time I had to spend with you scamsters by claiming indemnity.

The delay in written complaint is only because I am gathering information of others from city of Bangalore, that way this issue of the scam you people are doing under the banner of Royal Oak is exposed globally.

I will reach out to you for further details on which address to physically mail in the notice, the soft copy will be delivered on email.

Seventh Email
Mr Sunil Mathew, Mr Nayeem, Mr Sai

This is just some timepass your team is doing with me. Till now no one came. No pick up no replacement. Daily I call them and they tell me we will come today for sure. No one really cares. I prepaid and got cheated in broad daylight!! I will get my money's worth, I am not going to surrender to the harrassment I am put through.

Mr Sunil Mathews made 2 calls to me and said everything will be taken care, he will handle it personally. Nothing anyone did here

I first demanded a replacement of the hopelessly damaged products for a different products. Later I got compromised for a replacement. No one comes, nothing happens.

Sixth Email
Update as on 12/15 - Issue Still not resolved. Did not have a technician visit my place till today, Complaint raised and being followed with pictures, emails, calls almost everyday since 12/1, that is 2 weeks.

Mr Nayeem from service department assured that the damaged table top and legs will be picked up today, 12/15 and replaced in 2 days by 12/17.

Request team to please, please look into this!!!

Fifth email
Update as on 12/15 - Issue Still not resolved. Did not have a technician visit my place till today, Complaint raised and being followed with pictures, emails, calls almost everyday since 12/1, that is 2 weeks.

Mr Nayeem from service department assured that the damaged table top and legs will be picked up today, 12/15 and replaced in 2 days by 12/17.

Request team to please, please look into this!!!

On Thu, 10 Dec, 2020, 1:51 pm Premasai Raghuram Konduri, wrote:
Update as of Dec 10 -2020
- Got a call from Mr Sunil Mathew from Royal Oak, I was assured that the issue will be resolved as per customer(Premasai Raghuram K) satisfaction.
- I am waiting for the technician to arrive and address the issue by Dec 11 as committed on phone call

Fourth Email -
Update as of Dec 10 -2020 - Staged drama by Sunil Mathews

- Got a call from Mr Sunil Mathew from Royal Oak, I was assured that the issue will be resolved as per customer(Premasai Raghuram K) satisfaction.
- I am waiting for the technician to arrive and address the issue by Dec 11 as committed on phone call

Third email:
Got on more bubble today, no one is checking, or even attempting to call to understand issue. I am sending one mail almost every day. No customer care number. No response on emails. pathetic service!
1) It's highly unfortunate that I paid fully. But it's under warranty.
2) I will not keep this product. Period!
Within a span of four days the whole top is showing bubbles from all sides. I am given a used/repaired/replaced product.
3) All the conversation I had is in emails and recorded phone calls. Please don't think I am power less because I paid whole amount, if need be I will go to consumer court as this deliberately being not serviced

Second email:
It's such a mess, we did not even use since yesterday and see one more bubble today. A bigger one. I did not expect quality will be this bad. We die not use the table also past whole day. Attached the pic. Unbelievable!
I am saying all the pictures by the day. This is so frustrating!

First email
Order I'd :- ROY0080821
My mobile number: [protected]
Email address: raghuram.[protected]@gmail.com
Pictures attached of the swollen portion

After placing fully paid order on Nov 17, and after repeated follow ups with chat bots and some person who assisted me in placing the order, dining table worth 38000 rs was delivered and assembled on Dec 2.

Today is Day 2 o[censored]sage, that is Dec 4, already the wood is getting swollen. Just unacceptable! I need this item to be taken back. Please do the needful at the earliest! Call me, email me or meet me and address this issue ASAP