Royaloak Furniture — Damaged Product while in warranty, No response in spite of repeated requests

Address:

Aditya, Darshana Nagar 105A Pattathanam Kollam

Dear Sir,
I had registered a complaint on whatsapp with Royal Oak New Dimos Furniture, Meveram, Kollam on 27/07/2021 regarding a Denzo office chair Elite which i had purchased on 21st Aug 2020.
It is under warranty and its back got broken and already it has started rusting though it is kept in a secure place inside the house.
Every time i called I was constantly promised that some action would be taken and they would call back.
However, i have received no positive response from their side.
Do ensure that justice is done.
I am attaching photos of the bill and the chair.
Regards,
Dr Nair Anup Chandrasekharan
Aditya
Darshana Nagar 105A
Pattathanam
Kollam
Mobile [protected]
Email : [protected]@ gmail.com