Royaloak Furniture — defective ikea three seater furniture delivered and worst customer service

Address:

Royal Oak Incorporation Pvt Ltd, Vanasthali Puram, Hyderabad, Rangareddy, Andhra Pradesh, 500035

I have purchased alea soft set and center table at royal oak store, vanasthalipuram store, hyderabaderabad on 10th aug 2019.
Order# [protected] contains below three products which they delivered in packed condition as per the below dates

One alea three seathr delivered on 19th aug
One alea two seater delivered on 19th aug
One center table delivered on 19th aug
Second alea two seater delivered on 20th aug

Technician visited our house on 20th aug evening to install all the above products and at that time we found that alea three seater sofa was in damaged condition so we asked the technician to replace the damaged product. He told us that he will inform warehouse manger and they will replace the damanged product based on the available quantity.

After waiting for two days then we called royal oak store manager - venkar, vanasthali puram store on the damaged product and he has collected all the compliant details and shared rms no - 241184 for tracking purpose.

Since then we have been checking with store manager who intern checking with warehouse team and his counter parts to escalate the issue. Also, i had sent written email complaint on 5th sep 2019 to the below four email addresses and until now the issue is not resolved.

[protected]@royaloakindia.com
[protected]@royaloakindia.com
[protected]@royaloakindia.com
Wms. [protected]@royaloakindia.com

I have been sending email reminders, talking to store manager venkat on almost daily basis. Always, i get some update that it will be delivered by some date but they never replaced the damaged product. So far, i have not received single email response or phone call from royal oak customer care.

My email address: [protected]@gmail.com