Royaloak Furniture — Defective product - Delivered twice

Address:

https://www.royaloakindia.com/needhelpwithorder

Please read mail trail as the company has not only delivered a defective product twice, but now wants me to pay for repairs. Upon repeated calls ([protected])and whatsapp messages ([protected]) - no one responds.

On Wed, Jul 21, 2021 at 1:39 PM Customercare wrote:
Dear Customer,

As checked with our service team your concern comes under paid service since its usage damage and it cannot be repaired under warranty basis.

We shall advise you the cost of repair.

Thanks & Regards

Royaloak Customer care

Sent: Wednesday, July 21, 2021 12:33 PM
To: Customercare
Subject: Repeated product issue

Date: Mon, Jul 19, 2021 at 10:42 PM
Subject: Fwd: Product issue
To:

Hi,
This piece was repaired a few days ago and it turns out that this too is breaking up. Please find attached pictures of the back rest almost going to break again!?

Very very disappointed with the product and the after sales service. Instead of replacing the chair, you replaced only the back of rest and the same problem has appeared again! There is a major design fault and I hope you take notice. Not only is it frustrating to keep complaining, I'm surprised that you are not concerned on how dangerous it can be to one's back?

It is only fair that you replace the chair now - with a better and safe design. Please have someone speak to me asap.

Regards
Anju

[protected] Forwarded message[protected]
From: Anju Awal
Date: Fri, 25 Jun 2021, 14:02
Subject: Fwd: Product issue
To:

When can I expect to hear from you? I was told that someone would contact me yesterday!

[protected] Forwarded message[protected]

Date: Fri, Jun 4, 2021 at 12:23 PM
Subject: Fwd: Product issue
To:

[protected] Forwarded message[protected]

Date: Fri, 4 Jun 2021, 12:20
Subject: Product issue
To:

Hi,

I recently bought this product as below. After using it for just about 2 weeks, the chair backrest just broke! I am attaching pictures of the same. I never expected the chair to be of such bad quality.

Also, please be aware that it could have been very dangerous to my back if I had not have caught myself just in time.

Very unhappy and disappointed with the purchase. Kindly address this issue at the earliest. I look forward to hearing from you asap.

Regards
Anju

[protected] Forwarded message[protected]
From:
Date: Tue, 18 May 2021, 13:44
Subject: Your order#60a3772e0920a on https://www.royaloakindia.com is successful.

ROK
Dear Anju Awal,

Thank you for your order from https://www.royaloakindia.com

For your convenience, we have included a copy of your order below. The charge will appear on your credit card / Account Statement as 'ROYALOAK INCORPORATION PRIVATE LIMITED'

Order# CCAvenue Reference # Order Date

60a3772e0920a [protected] 18/05/2021 13:44:38

Billing Details

Net Payable: INR 9990.00

CUSTOMER CARE
http://www.royaloakindia.com
Email :[protected]@royaloakindia.comu asap.