[Resolved] Royaloak Furniture — defective sofa - sinking due to poor quality springs provided

suresh nagesh

from Mumbai, Maharashtra

Address:

B 301 STERLING RESIDENCY RMV 2ND STAGE, DOLLAR COLONY, 560094

Complaint id : 10592
This to reference to customer care mail dated 15/05/2019
Thank you for your mail. Please see all e - mails, we have requested the to attend the defective sofa for very poor quality springs before warranty period and you have failed to attend the replacement of high quality springs within warranty period. After lapses of warranty period, you were saying it is usage damage. It is not correct.
Your technician / vendor came did temporary arrangement and advised to go for permanent system by replacing with high quality
Of springs within warrant period. But, you have not any action for replacement of high quality springs before war rent period. All records are available with us. As per the law you are at default.
And liable for replacement of new sofa with compensation.
All documents are ready with sufficient evidence and consulted a lawyer to file the case in consumer court. Awaiting for police report. Past, i won many cases.
Therefore, please visit once to our home and see the condition of sofa, before, we proceed to file the case in consumer court to avoid huge compensation
. Your cost will be very less for replacement of new sofa or repair compare to compensation cost. You will also loose the reputation in market for selling bad quality of sofa for senior citizens.. It will go to press and media.
Kindly send your md address to send the court notice.
Always consumer has won the cases.
Please note this reply is notice to proceed to file the case in consumer court with in 7 days of this e-mail date if you are not visiting our home for inspection of sofa to see the physical condition and attend the repairs at your cost.
Regards
Suresh nagesh.
[protected]

Was this information helpful?

No (0)

Yes (0)

May 28, 2019

Complaint marked as Resolved

not resolved -proceeding to consumer court

RoyalOak Furniture customer support has been notified about the posted complaint.

May 28, 2019

Updated by suresh nagesh Complaint ID : 10592
This to reference to customer care mail dated 15/05/2019
Thank you for your mail. Please see all E- mails, we have requested the to attend the defective sofa for very poor Quality springs before warranty period and you have failed to attend the replacement of high quality springs within warranty period . After lapses of warranty period, you were saying it is usage damage. It is not correct .
Your technician / vendor came did temporary arrangement and advised to go for permanent system by replacing with high quality
Of springs within warrant period . But, you have not any action For replacement of high quality springs before war rent period . All records are available with us. as per the law you are at default .
And liable for replacement of New sofa with compensation.
All documents are ready with sufficient evidence and consulted a lawyer to file the case in consumer court .awaiting for police report. Past, I won many cases .
Therefore, Please visit once to our home and see the condition of sofa, before, we proceed to file the case in consumer court to avoid huge compensation
. Your cost will be very less for replacement of new sofa or repair compare to compensation cost . you will also loose the reputation in market for selling bad quality of sofa for senior citizens. .It will go to press and media .
Kindly send your MD address to send the court notice .
Always consumer has won the cases .
Please note this reply is notice to proceed to file the case in consumer court With in 7 days of this E-mail date if you are not visiting our home for inspection of sofa to see the physical condition and attend the repairs at your cost.
Regards
Suresh Nagesh.
[protected]

Update Complaint
Post your update to complaint here.

May 28, 2019

Updated by suresh nagesh not resolved