[Resolved]  Royaloak Furniture — Delivered damaged furniture & refuses to replace

Address:560043
Website:www.royaloakindia.com

I have purchased the bed from royal oak marathali branch on 02/10/2016. while installation i have checked the product and it is having lots of holes, sketches and marks and when i asked the installer person please don't install the product but he denied for that. and i have complaint it to customer care of royal oak and they sent some person and tried for touchup but it was not gud enough again i had complaint and again they sent some worker again that person did same thing these things happen thrice but still nothing came up is good at-last i went to showroom with some of the sheet and showed them and they promised it they will changed it but almost 10 days are gone no one has came down and not even called to me regarding that i am totally fursted and as well as almost a month i am not able to use that bed. i fed up with this company and they are cheating to the customer so i wanted they should return my money i don't want any-other product or service from them.
+2 photos
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Dec 10, 2016
Complaint marked as Resolved 
RoyalOak Furniture customer support has been notified about the posted complaint.
Nov 01, 2016
Updated by ErAnshulJain
Here is all other images which i have taken :

https://drive.google.com/open?id=0B4wAX5OpRpidUXJwZ1Y3Z0Vtd0E
Complaint comments 

Comments

It is a sofa cum bed. The spring beneath the sofa is broken and needs replacement.
ErAnshulJain's [Complaint's author] reply, Nov 1, 2016
@arun are u from @royaloak ??

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