Royaloak Furniture — Got very low quality sofa set and no proper response from them

Address:

Plot No 8 to 12, Siri Maaley Square, PV Narsimha Rao Express Bridge Road, Attapur, Hyderabad - 500048, Near Ratnadeep Supermarket, Pillar No 160

I purchased product in February 2020.
After one month sofa set beds are broken, All the stitches are not looking good.
When I raise the complaint, they said that they will replace my product. they are cheating the customers with very poor quality products and we can't reach customer care directly. I called so many times and sent so many mail but there is no positive response from them. Please help refund or replacement of this product. I purchased this product using bajaj finance, they charged extra money and there is no proper information about it. Very bad experience in my life. Please help me