[Resolved]  Royaloak Furniture — issue with royal oak berlin tv unit laminate

Address:	Bangalore, Karnataka, 560100
Website:	www.royaloakindia.com

Hi,

This is in regards to the tv unit of royal oak berlin which was bought in oct - 2017, and the issue is the lamination paper were worn out, so far i was in the assumption that is lamination sheet was pasted in the wooden panel, but it is the paper sheet which peeling out easley within 5 months,

When contacted with customer service royal oak they responded to raise the complaint to amazon, they can't help in this,

And when it was raised to amazon, this what they mentioned below..

Amazon
Your account amazon.in
Message from customer service

Hello,

I understand that the royal oak berlin entertainment unit (Wengy), purchased in your order #[protected] isn't performing as expected. We recommend that you contact the manufacturer. You can consult the troubleshooting guide in the owner's manual or on the manufacturer's website to find out if this is a known issue. The manufacturer may be able to provide specific troubleshooting advice and support for common faults that have been recognized.

We're working hard to provide a stress-free and convenient shopping experience at amazon.in. I'm very sorry for the inconvenience you experienced in this case.

We highly appreciate your understanding in this regard. Please be assured that i'll do the best i can help you any time.

I hope you'll understand our limitations.

I hope this helps. We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sanjana m. S
Amazon.in

Now i am clueless that where to go for solving the issue,