Royaloak Furniture — Monkey deducted from Bank account order not placed.

I tried ordering sofa set from royaloak's official website on 4th May 2021, I paid the bill amount using Paytm UPI, Money has been deducted from my account but the order has not been placed despite order number getting generated, i have tried reaching out to the customer care innumerable times and the call gets disconnected everytime.

The whatsapp number provided is absolutely useless as they don't respond to queries, I have provided them the screenshots of the payment and the email received from royal which they can easily use to identify the issue from their end, however no action has been taken yet.

I am looking for full refund of 35, 718 that has been deducted from my account.