[Resolved]  Royaloak Furniture — No response for more than 75 days after placing order for sofa set.

I am Golla Bheemanna, I have placed an order on 18-Oct 2020. My order ID is ROY0076014. The expected delivery date was 01-Nov 2020, but It wasn't delivered and the date was extended to 16-Nov 2020. There was no delivery on 16th November 2020. On contacting your support team I was informed that the order was misplaced and delivered to another customer. So they informed me that my order will reach the nearest warehouse by 20-Dec-2020 and will be delivered thereafter, but there's no delivery till date. I've mailed the customer care many times but they didn't respond and their WhatsApp support is also not responsive, only an automated electronic reply is generated. I paid Rs: 1, 09, 012.5 through liquiloans to Royaloak India Pvt. Ltd. My order is not delivered, but 5 EMIs are already deducted.

My order details:-
Order Type: Liqui Loans EMI
Reference Number : 5f8ae49225ea2
Order No: ROY0076014
Phone number: [protected], [protected]
Email: [protected]@gmail.com
Product - Turin Italian Leatheritte Recliner 1S, 2S, 3S

Why are they taking orders if they don't have any stocks available? They don't give any proper date of delivery. They extend the dates again and again. No proper customer care number. They are just taking the money and later no sign of the product. Is this a fraud company?????? They again said that they'll deliver on 20th Dec 2020, but still no sign of the product. It's the worst customer service and highly negligent, I'm mentally disturbed. So I want to cancel my order and refund my amount.