Royaloak Furniture — not delivering product

Address:

560102

I have purchased 5 products from Royal oak online worth of 217500/- on[protected], but so for I have received only 2 products and the rest of the products not getting delivered (already 35 days over). Whenever I call, I get falls commitment saying next 2 days it will get delivered. I see lack of ownership and they keep passing phone from one person to another till I hang up the phone.
My Order No: Roy0023796 and the people whom I interacted with: Online shopping (Bhanu @ [protected]) Online In charge ([protected]@ [protected]) Delivery In charge (Nandini @ [protected])
and the excuse will be like:
1. Due to heavy rains and doesn’t want your product to get damaged hence we stopped the truck. (this update will continue for a week)
2. We have checked all your products and there was a slight damage hence we don’t want to deliver (this excuse for the product they don’t have ask for 1 week extend)
3. We have IT raids in our premises so no transactions can be done next one week (they don’t answer your calls for next 4 to 5 days)
4. Vehicle started, and it is on the way, but it never reaches destination (this will go on for 1 week)
5. waiting for further excuses...
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After escalation the final date was given to us 26 Nov for which we agreed and told the
Royaloak team that the legal consequences for which they accepted, and we have asked them to provide same information on email which they said they will, but they did not. Finally, as
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expected product did not get delivered on 26 Nov hence, we are proceeding with police
complaint on these fraudsters.
Date: 30-Nov-2019 Place: Bangalore