[Resolved]  Royaloak Furniture — order cancelled - refund not initiated

Address:	560001
Website:	www.royaloakindia.com

Dear team,

I have purchased two furniture items worth rs 56, 500/- through royaloak online website (Order num: roy009283) 2nd sep 2018 which was supposed to be delivered by 10th sep 2018 as per the billing invoice.

Please note this order is placed by me on the name of (Uma maheshwar rao) who is my uncle as my hometown is not listed in the delivery location of royal oak.

But, even after continuous follow-ups, they failed to deliver the products by 19th sep 2018 hence i requested them to cancel the products and refund the money which they have agreed.

As requested by royal oak team, i have shared my bank details to initiate the refund process, but unfortunately, till today i didn't get my money back even after 24 days of cancellation request and 42 days after the booking date.

Since then, it has become my routine job to continuously follow-up with on my refund status but seen no luck so far.

I would request you please consider this issue and do the needful to get my refund back and take necessary action on them as i have lost my peace and valuable time during this period.

Kindly let me know if you need any additional details on this.

Best regards,
Anil kumar kamaraju
+[protected].