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Royaloak Furniture — order not delivered, no status of order

I have ordered bed from royaloak furniture online store on 4th july 2019, i have paid the money for bed and side table, after calling multiple time team is not even having any update, i have been told by them "we will get back to you about your order", i have sent few mail as well to customer care support team but no response from their side, i am not even able to track order. Please help me to solve issue. Order no: roy0017656
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Hi Team
I have purchased a computer table(Order no. ROY0039787) from official Royaloak website and paid the full payment. I got payment confirmation mail and also sms from my Bank that money has been deducted. But my order status still says pending and payment as failed.
I have contacted the customer care, sent mail also with complete detail but no update since last 2 days. I was told everytime that I will get a call, but not received a single call on the same so far.
This is my first experience with Royaloak and disappointed with the customer service.
Requesting to please resolve this issue soon. thanks!

Rishiraj_54's reply, Oct 11, 2021
Resolved
I had ordered a Computer table from RoyalOak with Order id ROY0038529
However there has been no update on the same, really sad to know such companies are fooling customers. It's really unacceptable, at least they should update what's the status, if product is not available or any other issue update the same to us or else refund the money. Please let me know if there is any way to raise complain againsts them in any other way which would help other people to not get into there trap.
RIA MANNA my oder id is ROY0063529.
Registered no [protected]
Email id ria.[protected]@gmail.com. I ordered for a dining table on 27.08.20 .It was a online oder. Expected delivery date was 11.09.20. But till now I don't get my product. Give me the information about product delivery. Otherwise i have to contact consumer forum. And your customer service is worthless.

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Hai
I had placed my order on 4 July for a king size bed and I had paid amount still my product has been not yet delivered and there is no response from your side I cannot even contact to customer care number also pls follow up and resolve my issue

Kiran BG's reply, Jul 26, 2021
My order I'd -ROY00116713

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